Calcasieu Parish is First in Louisiana to Improve Emergency Response with Smart911


Public Safety Announces Availability of Smart911 Service that Makes Emergency Responders More Effective and Provides Citizens with Greater Safety and Peace-of-Mind

During a press conference held today at the 911 Center,  Robert Martin, 911 Director, announced that Calcasieu is the first location in Louisiana to offer Smart911, the national safety service that provides more effective emergency response. Joined by Sheriff Tony Mancuso and Police JuryPresident Shannon Spell, Martin detailed how this new service will open up direct communication between public safety and the citizens they serve.

 “We take great pride in providing the best possible public safety services to our residents, businesses and visitors in Calcasieu Parish,” said Martin “By embracing this successful new technology, we are giving citizens the power to engage and communicate with area public safety agencies in an entirely new way. A way which during an emergency can save time and ultimately lives.  I am particularly proud that Calcasieu 911 is first in Louisiana to bring this new level of public safety to its community.”

Smart911 allows citizens to create a Safety Profile for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information.  Responders can be aware of many details they would not have known previously, and now fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions and police can have the photo of a missing child in seconds rather than minutes or hours.

“When an emergency arises, a caller sometimes can’t communicate for various reasons,” Martin explained. “Smart911 immediately provides important details so our response can be tailored accordingly. We can now have the home address of a mobile phone caller, and can approach the scene of an emergency knowing more about a household, including who lives there and even pets that may be in the home, which provides greater safety for our officers.”

“If a caller has a medical condition that may be preventing them from speaking,  EMTs can be dispatched with instructions to prepare for a medical response If there is a fire, our crews can be advised as to how many residents and even pets may be in the home and in need of rescue. Smart911 offers a greater sense of security to the community by knowing that first responders have the information they need to help residents and visitors during an emergency.”

Introduced nearly three years ago by Framingham-based Rave Mobile Safety, the trusted software partner for campus and public security Smart911 has been adopted in 31 states and more than 350 municipalities. It has been credited with positively impacting emergency situations across the U.S., including a missing child case in Arkansas, and saving lives, such as a heart attack victim in Nashville.

“When citizens put more information in the hands of emergency responders prior to an emergency, they are enabling faster and more knowledgeable response for themselves and their families,” said Tom Axbey, president and CEO, Rave Mobile Safety.

Smart911 data is private and secure, is only used for emergency responses and is only available to the 9-1-1 operators and emergency responders in the event of an emergency call. Martin encouraged all Calcasieu Residents to create their Safety Profile at, today.


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