Ottawa County 9-1-1 Officials Urge Citizens to Sign Up for Smart911


wzzm-13-newsOttawa county central dispatch center is adding a new service that allows citizens to create a ‘Safety Profile’ filled with any information they want 9-1-1 responders to have in the event of an emergency.

The information becomes immediately available to dispatchers, whenever a citizen with a profile dials 911 on a phone associated with their profile. Ottawa County Dispatch says it has 10,000 hang up calls or open line calls every year, and officials expect this to help in many of those situations.

“In a case where a citizen with a medical issue calls 9-1-1 but cannot speak or suddenly becomes unconscious and the call is dropped, we’re going to know they’ve got medical issues and our first responders can be prepared before they arrive at the scene,” says Tim Smith, Executive Director of Ottawa County Central Dispatch.

Officials say your private information is secure and it will only be on the screen for 45 minutes after you make the call to 9-1-1. Citizens can sign up for the service by visiting


Posted on March 3, 2014

WZZM 13 News


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