Orlando 911 Dispatcher Receives Regional Award


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An Orlando 911 dispatcher was honored recently for her quick thinking in saving a person’s life.

Phyllis White, who has worked for the Orlando Police Department for more than 30 years, was awarded the Smart911 Telecommunicator Award for the Southeast region, after being nominated, selected as a finalist, and then receiving the most online votes.

In White’s nomination, she was credited for saving a person’s life who called 911:

911 Operator: 911 emergency, Phyllis, you’re being recorded. May I help you?

Caller: Yes, I smell that smell, I’m going to have a seizure.

911 Operator: Operator: Where are you located?

Caller: Oh my God. Oh my God.

The call cuts off, and White had to look up the person’s apartment complex because their correct address wasn’t available from their service provider.

“Her in-depth knowledge, experience and compassion led to the savings of a life,” a spokesperson for the Orlando Police Department said in a statement Friday.

Along with a plaque, a $500 donation will be given to a charity of her choice.

White was one of four regional dispatchers honored and a fifth overall winner.

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