WORCESTER - Richard Fiske, the city’s director of emergency communications, said calling 911 isn’t really a choice; it’s a reaction.
Mr. Fiske said Wednesday the Coppage Drive communications center receives around a quarter million emergency and non-emergency calls annually. On many occasions, the callers are in a panic, hysterical, or scared. They can be unable to speak, and sometimes have trouble remembering even the simplest information, like their own phone number or the color of their house, Mr. Fiske said.
A new service the city rolled out at the Coppage Drive facility Wednesday afternoon aims to help fill those critical information gaps, which could shave precious minutes off an emergency response time.
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