Smart911 Service Debuts in Knox County


WQAD logoGALESBURG — Residents in Galesburg and the rest of Knox County can now take advantage of the “Smart 911” service that gives first responders more detailed information during emergencies.

Using Smart 911, individuals and families can create a safety profile with information about location, health history and other factors that can make the difference in a life-and-death situation.

“Smart 911 saves critical time in an emergency and has proven to save lives nationwide,” said Knox County Sheriff Dave Clague, “In the midst of emergencies, callers are panicked and cannot always relay crucial information, and is oftentimes the worst moment of their lives. With Smart 911, the additional information provided can speak for them and save lives.”

Smart 911 allows people to create a  Safety Profile at for their household that includes any information they want 911 and response teams to have in the event of an emergency. When an emergency call is made, the Safety Profile is automatically displayed to the emergency dispatcher, allowing them to send the right response teams to the right location with the right information. All information is stored on secure servers and will only display when a profile holder dials 911.

The service allows people to link both their home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a safety profile. All information is optional and users maintain the ability to choose what details they would like to include.

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