North Platte to Use Smart911 When Providing Emergency Services


North Platte emergency responders will now be able to utilize an online program, Smart911, to aid in responding to calls from North Platte residents.

Smart911 gives residents the opportunity to create a safety profile online that includes information about their household that they would like emergency responders to have. The information becomes immediately available to the dispatcher that receives the 911 call.

Information from a profile can also be passed on to responders in the field. "Knowing what kind of situation we are walking in to can help us to better plan our response to save time, and ultimately lives," said Lt. Steve Reeves, of the North Platte Police Department. "Knowing vehicle information can assist us in locating an accident, or knowing there are pets on the property can help us provide a safe response for the citizen and our officers""Currently when we receive an incoming 9-1-1 call, we have limited information. That is especially true for calls from mobile phones," said Mary Ann Agler, telecommunications supervisor for the North Platte Police Department. "Having more information to better understand the situation is an immeasurable benefit to our call takers."

Adding information about the layout of your home can be the difference between life and death for someone caught in a house fire. "Knowing how many people are in a home and where the bedroom locations are can make a significant difference in a home fire," said North Platte Fire Chief, Paul Peterson.

Smart911 is a nation-wide service that is entirely private and secure. Citizens can create a Safety Profile at, by entering any information they want made available about themselves and family members, a residence, even pets. This can include data on medical conditions, disabilities and/or special needs, children's photos, home addresses of mobile phone callers, home utility details and emergency contacts.


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