The New Smart911 Service Coming to Every Michigan Dispatch Center in 2017
November 16, 2016
MOUNT CLEMENS, Mich. (WJBK) - The state is rolling out funding next year to bring a state-of-the-art 911 service to all neighborhoods in Michigan.
The service is called Smart911, and it's already been implemented in 32 of the state's 144 dispatch centers.
"We believe that all citizens across the state deserve access to this technology," Lt. Gov. Brian Calley said at the Macomb County Communications and Technology Center Monday when announcing the funding. About $2 million has been set aside in the state's 2017 budget for the technology.
Most 911 calls nowadays are made from cell phones, which don't provide an address to the dispatch center. So, Smart911 is a system that helps provide basic background information to dispatchers that can help speed up response time.
HOW SMART911 WORKS
Residents create a free profile with Smart911 that includes details about everyone in their home, from family member descriptions to medical conditions. You can even include your pets in your household profile so they don't get overlooked.
Then, if you ever have to call 911, the dispatcher can see the information registered with your phone number(s) and will be more equipped to help you.
You can learn more about Smart911 or sign up for your own Smart 911 account at www.smart911.com.
The State of Michigan is working with Rave Mobile Safety to expand the Smart 911 service program.