Mutualink, Rave Mobile Safety Integrate Campus-focused Emergency-communications Solutions


Mutualink and Rave Mobile Safety today announced that they have integrated the Mutualink K12 and Rave Panic Button technologies into a common platform designed primarily to support emergency communications on school campuses, as well for hospitals, governments and other enterprises.

Mutualink’s solution lets schools connect their hardware-based communications infrastructure—from LMR radio systems to video cameras—to law enforcement during significant events, such as medical emergencies or active-shooter incidents, according to Mutualink CEO Mark Hatten. However, this level of collaboration was triggered by personnel pushing hard-wired panic buttons, which may not be located in an area that is easily accessible by a witness to an incident, he said.

With this in mind, Mutualink officials debated whether the company should develop its own mobile panic-button solution or partner with Rave Mobile Safety, which has developed a smartphone application that provides panic-button functionality, according to Hatten.

“I think we approached Rave probably 8 or 9 months ago,” Hatten said during an interview with IWCE’s Urgent Communications. “It just made sense [to partner with Rave]. We were not going to build what Rave built. We were going to build a much simpler version of that. They’ve got a very extensive, well architected and efficient product, so we just decided to partner. We’re very excited about the partnership.”

Todd Piett, Rave Mobile Safety’s chief product officer, echoed this sentiment, noting that the two company’s technology solutions are complementary. The partnership of Mutualink and Rave Mobile Safety also addresses the two primary needs identified in studies conducted by the U.S. Department of Homeland Security (DHS), the FBI and the city of New York, he said.

“Have a system where that person that’s first witnessing [the incident] is immediately connected and collaborating—that’s really the part that Rave is awesome at,” Piett said during an interview with IWCE’s Urgent Communications. “The second part of this was breaking down communications silos across agencies—this is where Mutualink comes in. As you know, they can communicate across both state and local responders, mutual-aid associations and the folks that have the radios or video components at the specific facility; they can tie all of those together.

“So, we really have both sides of those recommendations handled—the victim-initiated response and the breaking down of communications silos.”

By making alerting capabilities available more quickly via the Rave Mobile Safety panic-button solution and the immediate interoperable communications with first responders through Mutualink, public-safety response time can be cut in half, Hatten said.

In addition, both solutions in the partnership are designed to be very flexible, so administrators for a school or other enterprise can establish myriad policy rules to trigger different levels of interaction with public safety and personnel, Piett said.

“Both parts of this integrated solution are really designed to fit into the workflows and augment and improve what’s provided, in terms of capabilities, to the entire response process,” he said. “A really important step is training, so people understand what’s going to happen and when they should do certain things, but the technology component is a pretty simple implementation.”

Through the integration of the Mutualink and Rave Mobile Safety solutions, both companies hope to capitalize on the opportunities to address needs of the partners’ customers. Hatten said that several Mutualink customers already have indicated that they plan to purchase the Rave Panic Button service.

“The biggest win is for the end users and law enforcement, but it’s probably a win-win for our businesses, too,” Hatten said.


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