Smart911 System Coming to Kentuckiana


LOUISVILLE, Ky. (WHAS11) – If you've received an automated call telling you that you should sign up for a new 911 system, you're not alone. After thousands of these calls went out across Kentuckiana we decided to see what the buzz was about.

At midnight Jefferson, Oldham, and Washington County are switching to a Smart911 system that you need to register for.

The entire process takes about 10 to 15 minutes, but it could help save your life.

When you call 911 you expect to hear a calm voice on the line, but Louisville Public Service Director Doug Hamilton says often dispatchers hear just the opposite.

“Generally speaking it’s going to be a caller’s worst nightmare,” Louisville Public Services Director Doug Hamilton said.  “You’re not going to be thinking particularly straight, and you’re not going to be thinking of all of the things you should know.”

By replacing the old CodeRed Alert system, which was mostly used for weather notifications, with Smart911 dispatchers will now have information such your name, address, emergency contacts as well as your medical information.

“When you call 911 that profile that you entered is going to pop up on a screen so they’ll be able to pass that information along to dispatchers and give vital information to first responders,” Jefferson Co. Emergency Manager Jody Meiman said.

“If there’s severe weather we’re going to send it out,” Oldham Co. Emergency Manager Kevin Nuss said.  “If there is HAZMAT on the interstate or something we’re going to send that out, but that’s not every day.  The Smart911 feature is something that we will use every single day in the dispatch center.”

The best part about Smart911 is that it works across multiple agencies.

If you are traveling to major cities such as Nashville, Seattle, or Dallas and get in an accident or have an emergency your information is just a click away.

“The name of the game is expedient response,” Dana Spratt said.  “The faster that we can get the information, especially the first responders, we definitely want to get information and have it available the more quickly we can get the right resources to the right people at the right time.

"This is a lifesaver,” Meiman said.

You can share as much or as little information as you want on your Smart911 profile depending on how much you want to disclose.


By: Holden Kurwicki, WHAS



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