DES MOINES, Iowa — All three 911 call centers in Polk County now have Smart 911 activated.

The new service covers the cities of Alleman, Altoona, Ankeny, Bondurant, Clive, Des Moines, Elkhart, Granger, Grimes, Johnston, Mitchellville, Norwalk, Pleasant Hill, Polk City, Runnells, Urbandale, West Des Moines and Windsor Heights.

Smart 911 is a free service available to all citizens that allows you to help first responders to your emergency.

After setting up your Smart 911 profile, your calls to 911 will then instantly display critical information that can help rescue, police or fire crews make a faster response.

The profile allows you to link information like your address and critical medical conditions to your profile.  Look at the other examples below...

To sign up for the profile visit

How Smart911 Works:


-- If a call is made from a mobile phone, a Safety Profile can provide an address which will allow first responders a location to respond to, even if cell service is poor or the call is dropped.

-- If there is a fire in the home, a Safety Profile can immediately provide details on how to gain access into the building, the number of residents and pets inside, and a floor plan detailing the location of bedrooms and nearest exits.

-- During a medical emergency, a Safety Profile can deliver important details on how to treat a patient, ranging from potential allergies to medical conditions such as epilepsy or autism

-- In a car accident, the Safety Profile can include vehicle information, the citizen’s medical treatment restrictions and emergency contact details.

Officials said Smart 911 has been adopted in 38 states and over 1,000 communities.