Framingham Implements New Smart911 Service


Framingham residents asked to create personal profiles on the national 9-1-1 system, so first responders can better serve them in an

The Town of Framingham became the second community in Massachusetts to implement  Smart911, a national public safety service.

Framingham town officials held a press conference Tuesday to detail how this service gives citizens the opportunity to be proactive about their family’s safety by providing vital details to 9-1-1 prior to an emergency, enabling responders to act more quickly and precisely during a crisis.

“We take great pride in providing the best possible public safety services to our residents, businesses and visitors in Framingham,” said Framingham Town Manager Bob Halpin. “By embracing this new technology that has already proven successful all across the country, we are giving citizens the power to engage and communicate with our public safety agencies in an entirely new way, which during an emergency can save time and ultimately lives.”

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Responders can be aware of many details they would not have known previously: fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions, and police can have the photo of a missing child in seconds rather than minutes or hours.

Anyone who lives or works in Framingham, including students at Framingham State University, are encouraged to create a profile.

“During any type of emergency, having the necessary details to understand the situation and then dispatch the appropriate response is of vital importance,” said Framingham Police Chief Steven Carl. “Smart911 is a way for citizens to give us those details through a private and secure website in advance. A citizen’s Safety Profile can provide information that would affect officers approach to a location or the course of treatment and our response teams can now arrive on scene better prepared to respond to the individual in need.”

Carl stressed with more than 70 percent of 9-1-1 calls coming from cell phones, these profiles are even more important to give first responders vital information to respond and maybe even safe a life. He also mentioned that these profiles will be extremely important for 9-1-1 calls when the caller can't talk, perhaps due to a medical condition.

“It is clear that emergency preparedness and response is top of mind with the community, and we want to educate them about the services available and encourage them to take the first step and create a Safety Profile for their family,” said Emergency Management Director Steven Trask. “Smart911 offers a greater sense of security to the community by providing first responders with the information they need to help residents and visitors during an emergency.”

Residents will be asked to include not only information about existing medical conditions, but also include information about pets in the home, type of utilities and even perhaps routines for Alzheimer's or Autistic individuals, said Trask.

What you include in your profile is up to you, said Trask, who said residents can provide a lot or a little.

Trask said Framingham Police plan to hold special workshops for residents and families who may not have access to or understand the new technology. Trask said he has already made arangements for Police to explain the new system and its benefits to senior citizens at the Callahan Center.

Introduced nearly three years ago by Framingham-based Rave Mobile Safety, the trusted software partner for campus and public safety, Smart911 has been adopted in 29 states and more than 350 municipalities.

It has been credited with positively impacting emergency situations across the U.S., including a missing child case in Arkansas, and saving lives, such as a heart attack victim in Nashville.

Milford was the first town in Massachusetts to implement Smart911 in March 2013.

“We are very proud to see Smart911 expanding across the country and especially throughout Massachusetts into our hometown of Framingham,” said Tom Axbey, president and CEO, Rave Mobile Safety. “Framingham has always provided the best possible public safety services for their community, and we are proud to be working with them to further enhance their already superior efforts.”

Residents are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1.

Smart911 data is private and secure, is only used for emergency responses and available to the 9-1-1 system in the event of an emergency call.

Framingham Police Officer Ed Burman was instrumental in setting up the system in the police station, according to Chief Carl.

Burman also trained Framingham Police and Framingham Fire employees on how to use the system.


In honor of the victims of the Boston Marathon bombings, Smart911 is offering a $1 donation to the One Fund Boston for every Safety Profile created across the country for the 26 days, following the marathon (May 11).




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