Firefighters and other emergency first responders have found a new tool to help locate victims through a Web platform called Smart911 that links a secure repository of contact and medical information of citizen phone numbers.
When he speaks of that Thursday, Nov. 6, 2014, Dan Hoffman’s memory is a blur. Details come back in hazy pieces. His first recollections flash back to a headache, a throbbing pain that drove him into an afternoon nap. Next he recalls the sensations of heat, waking to a baking swelter. Next the glow of flames, a black canopy of smoke above, coughs shaking his lungs, the fire alarm shrieking, attempting to stand, to breathe, to reach for his cellphone and dial 911.
“My instinct was to get out,” Hoffman said.
He stumbled from the bedroom, to the bathroom, to the living room of his family’s home in Traverse City, Mich. The voice of a dispatcher must have spoken to him through his cellphone. He doesn’t recall it though. He only remembers listening to his own voice. He said the word “help” twice. It was the last thing he heard before collapsing, falling unconscious as his house continued to burn.