City of Tempe Launches 'Smart911' Program


AZ FamilyTEMPE, Ariz. -- The City of Tempe has unveiled its new Smart911. The program allows people to go online and add information that might be useful to first responders in an emergency.

Smart911 works by linking a phone number with a person's online profile. That way, when that number calls 911, important information such as gate codes, health information or apartment numbers can  be displayed to dispatchers.

The information can then be relayed to responding police or fire units so they can prepare before arriving on scene.

Smart911 is currently available in 35 states and in more than 500 municipalities across the country.  Access to the information is limited to the subscriber, Smart911, and public safety only.  Smart911 is NOT searchable by law enforcement. Public safety access to the information is triggered only by a call from the listed address to 911.  The information is available for 45 minutes, unless another 911 call is made.

Information you can self-enter that would be available to law enforcement only in the instance that a 911 call is made:

  • Physical descriptions/photos of family members, in case he or she goes missing
    Example:  a family member with a medical condition such as Alzheimer's or dementia
    Example:  photos and descriptions of children
  • Medical Information
    Example: a family member suffers from diabetes, asthma, allergies, or a breathing/cardiac disorder and requires medications or oxygen at all times.
  • Disabilities
    Example: a family member is hearing-impaired and may not be able to hear instructions
    Example:  a family member in the home diagnosed with functional, behavioral or developmental disabilities that may pose communications challenges.
  • Premise Information:
    Example: entrances/exits to the home in case of fire.
    Example: any hazardous materials, such as compressed gas cylinders or fuel tanks
    Example:  Dogs or other animals inside the home or in the yard.

Tempe is making Smart911 available as another means of partnering with residents to respond to emergencies and keep community members safe.

Community members can choose to self-subscribe by accessing, setting up an account and entering any information that individuals want public safety to be aware of in the case of a 911 emergency call to Tempe PD or Tempe Fire, Medical Rescue.


Posted on September 15, 2014

By Tami Hoey


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