When mobile meets 911, it's often hit or miss

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The 911 emergency call system is all about getting information to first responders who must deal with emergencies, but the rapid evolution of telecommunications can outstrip the ability of the system to deliver that information.

“With landlines, you typically get a good deal of information” because a landline phone is associated with a single address and usually a single family, said Terry Sult, chief of police in Sandy Springs, Ga. “It’s hit or miss with cell phones.”

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