Additional User Options Provided by Rave Alert
When an organization subscribes to the Rave Alert text alert service, a branded web portal is created. Users – the organization´s contacts – can log into the web portal and edit their profiles to include alternative methods of contacting them (voice broadcasts, email, social media, etc.), any special needs they have – such as mobility issues – and their preferred language of communication.
This additional information maximizes the reach of the Rave Alert service, enables users with special needs to receive the assistance they require during an emergency, and ensures users receive mobile text alerts they can clearly understand. It is also possible to divide a database of contacts into groups for more effective management and for more relevant communication.
With Rave Alert, administrators can create an unlimited number of user groups. Administrators can divide the organization´s database according to role, location or other attribute or users can choose which group(s) they wish to belong to via the branded web portal. Mechanisms are in place to ensure users in multiple groups do not receive the same mobile text alerts multiple times.
Grouping Facilitates Other Uses for Rave Alert
The ability to create an unlimited number of user groups offers the possibility of using Rave Alert for purposes other than emergency mobile text alerts. For example, schools could advertise fundraising events to a parents´ group, businesses could advertise vacancies to jobseeker group, and communities could promote local attractions to tourists via a visitors´ group.
Due to the way in which contact databases are populated – either by integration with existing databases or by an “opt-in/opt-out” SMS text process – users can opt into specific groups by texting group-specific keywords to Rave Alert´s short code number. They could then be sent text messages (or emails, or social media notifications, etc.) alerting them to events or information that may be of interest to them.
The grouping facility can have many practical uses. It ensures non-emergency messages are only sent to contacts for whom they are relevant and eliminates the possibility of contacts opting out of the text alert system due to receiving frequent notifications of no interest to them. Due to the multiple practical uses, we invite organizations to contact us and request a tailored demo of Rave Alert in action.
Your Free Demo of Rave Alert in Action
Before scheduling your free demo of Rave Alert in action, our team of technical experts will ask you about how you intend to use our text alert system so as to tailor the demo specifically to your needs. This will give you a clearer insight into how Rave Alert sends out both emergency mobile text alerts to entire databases and non-emergency mobile text alerts to groups of users.
The tailored demo will also give you the opportunity to ask more relevant questions about certain processes – for example, the processes for populating the contact database, advising users how to edit their profiles on the branded web portal, and how to opt in/opt out of specific interest groups. You will possibly think of many more questions after the demo which, of course, we will be happy to answer.
To find out more about mobile text alerts from Rave Mobile Safety, or to discuss your requirements with our team of technical experts, contact us today.