Michigan Smart911 Resource Page

Smart 911

Over the past 9 months, the State of Michigan has led the way in deploying advanced safety services for residents with lifesaving results.

Read below to see some of the ways Smart911 has enhanced the safety of the over 1 million Michiganders living in areas that have already deployed the life-saving service.

Smart MIsave

– Life-saving data has already been delivered by Smart911 on over 9,000 calls, saving precious time in emergencies and saving lives.

– Over 6,400 text messaging sessions with 9-1-1 have been had via Smart911, helping communicate with callers who cannot speak due to disability, poor cellular coverage or domestic violence.  Sessions with users who inadvertently dialed 9-1-1 but did not answer a voice call back from emergency services, saved hundreds of thousands of dollars in unnecessary dispatches.

– Dozens of schools have already leveraged Smart911’s unique ability to integrate data into 9-1-1 to deploy low cost smartphone enabled Panic Buttons to teachers and administrators that speed responses to school incidents.

Watch Good Morning America’s news coverage to see how Smart911 helped rescue a Michigan man from his burning home:



How Smart911 Impacts Public Safety:

“As Ottawa County Sheriff, we are always looking for innovative solutions to help protect our communities. Smart911 is a great example of a Public/Private partnership that has been successful in our community and in the various communities across our state that have moved in this direction. SMART911 offers solutions for many areas that we in public safety are extremely interested in.” – Gary Rosema, Ottawa County  Sheriff

“There are over 70,000 Michiganders on the Autism Spectrum. Smart911 has proven to be a critical tool for our families and Public Safety.” -Sgt. Scott Schuelke, Autism Safety Specialist, Autism Alliance of Michigan

“We’re proud that Michigan legislators and the Mental Health Commission have been so proactive in making us a Smart911 state.  We look forward to their continued support for this lifesaving services.” -Tim Smith, Executive Director Ottawa County Central Dispatch Authority, Michigan SNC Chair 2015

Thank you to our Michigan partner organizations

  • Aid in Milan Autism Alliance
  • American Association of Caregiving Youth
  • Aphasia Hope Network
  • Asthma and Allergy Network
  • Autism Alliance of Barry County
  • Autism Alliance of Michigan
  • Barry County Autism Contact
  • Big Brothers Big Sisters Michigan
  • Big Brothers Big Sisters of Northwestern Michigan
  • Big Brothers Big Sisters of the Lakeshore
  • Coopersville Area Public SchoolsUnited Way
  • Crawford County Commission on Aging & Senior Center
  • Diabetes Education and Camping Association
  • Dravet Syndrome Foundation
  • Grand Traverse Rotary Club
  • Grayling Regional Chamber of Commerce
  • Ionia Business & Professional Women
  • Ionia Community LibraryShiawassee
  • Ionia County Commission on Aging
  • Ionia County Community Mental Health
  • Ionia County Democratic Party
  • Ionia County Intermediate School District
  • Ionia County Republican Party
  • Ionia County YMCA
  • Ionia Rotary ClubLoina Cunty Community Mental Health
  • Kalkaska County Library
  • Kiwanis Club of Traverse City
  • Lakewood Chamber of Commerce
  • Lakewood Lions Club
  • Life Ambulance EMS
  • Lyons/Muir Lions Club
  • Milan Area Chamber of Commerce
  • Ottawa Area Intermediate School District
  • Pet Partners
  • Quota International
  • Rotary Club of Traverse Bay SunriseMilan Area Chamber of Commerce
  • Rotary Club of Traverse Bay Twilight
  • Shiawassee Council on Aging
  • Traverse Area Human Resource Association
  • Traverse City Optimist Club
  • United Way of Northwest Michigan
  • YMCA of Greater Grand Rapids


Smart911 at Work
in Michigan

Smart911 at Work in MichiganSmart911 Helps Locate and Rescue Man from his Burning Home (Grand Traverse County, MI)

“Smart911 took a shortcut and saved a person’s life.” -Jim Tuller, Traverse City Fire Chief

Smart911 at Work in Michigan9-1-1 Dispatcher Uses Smart911 To Assist on Domestic Violence Call (Ottawa County, MI)

“Because Smart911 provided the home address an alternate form of communication through texting, I was able to send an officer as well as communicate with the citizen to ensure she was safe.” -Nicole Wentworth, Dispatcher

Smart911 at Work in MichiganSmart911 Allows Dispatchers to Text With Female in Distress (Eaton County, MI)

“Because we utilize the Smart911 service, I was able to initiate a text session directly through my dispatch console and obtain the information needed to send help.  Without Smart911, we would have spent several more minutes working to obtain her location, and each minute potentially put her in further danger.” -Francis D’Huyvetter, Dispatcher

Smart911 at Work in Michigan9-1-1 Dispatcher Uses Smart911 To Locate Local Man Trapped in Snow (Ionia County, MI)

“Because Smart911 provided an alternate form of communication through texting, I was able to learn that there was a citizen in need, and where he was located, in order to dispatch help.” -John Wiechenthal, Dispatcher

Smart911 at Work in MichiganMichigan Dispatcher’s Quick Thinking Helps Stroke Victim (Ottawa County, MI)

Utilizing Smart911, Ryan Culver quickly sent a text message to the incoming phone number and received a response that a family member was having a stroke and needed assistance.

Smart911 at Work in MichiganStroke Victim Receives Immediate 9-1-1 Response Thanks to Smart911

Tammy Huff used the Smart911 Safety Profile of a recent stroke victim who was unable to speak to obtain his address, medical history, and emergency contact information and send help immediately.

Smart911 at Work in MichiganDispatcher Utilizes Smart911Chat to Start a Conversation with a Resident in Need

“I am so grateful that we have Smart911 to enable texting with residents when calling isn’t an option.  Without Smart911, I think today’s situation would have had a very different outcome.”