Michelle Scherb of Owatonna Named Western Region Honoree in Smart Telecommunicator Awards


Back

Michelle Scherb of the Rice Steele 911 Center in Owatonna was named the Western Region Honoree in Smart Telecommunicator Awards.

Scherb fielded a call from a hotel clerk being held up at gunpoint. Throughout the call, she repeated a series of questions, helping the caller recall more physical characteristics of the suspect, specifics on the weapon used, vehicle and more. Scherb passed the information to responding officers, who located the vehicle and were fired upon by the suspect. Because of the information received, the suspect was located the following morning and taken into custody without incident. For this reason, Scherb was named a Smart Telecommunicator.

The Smart Telecommunicator Awards are conducted by Rave Mobile Safety’s Smart911, the acclaimed national public safety service, in partnership with the Industry Council for Emergency Response Technologies (iCERT) and the Denise Amber Lee Foundation.

From across the U.S., 9-1-1 call-takers and dispatchers (telecommunicators) were nominated by peers and individuals for leadership, performance, compassion for callers, ability to inspire co-workers and overall contributions to their Public Safety Answering Points (PSAPs).Twelve finalist entries were then selected for an online public vote to determine a national winner and four regional honorees.

Telecommunicator Awards.

Scherb fielded a call from a hotel clerk being held up at gunpoint. Throughout the call, she repeated a series of questions, helping the caller recall more physical characteristics of the suspect, specifics on the weapon used, vehicle and more. Scherb passed the information to responding officers, who located the vehicle and were fired upon by the suspect. Because of the information received, the suspect was located the following morning and taken into custody without incident. For this reason, Scherb was named a Smart Telecommunicator.

The Smart Telecommunicator Awards are conducted by Rave Mobile Safety’s Smart911, the acclaimed national public safety service, in partnership with the Industry Council for Emergency Response Technologies (iCERT) and the Denise Amber Lee Foundation.

From across the U.S., 9-1-1 call-takers and dispatchers (telecommunicators) were nominated by peers and individuals for leadership, performance, compassion for callers, ability to inspire co-workers and overall contributions to their Public Safety Answering Points (PSAPs).Twelve finalist entries were then selected for an online public vote to determine a national winner and four regional honorees.

Tags:

Leave a Reply

Your email address will not be published. Required fields are marked *