Bartlesville Police Department Offers Upgraded 9-1-1 Service


A New Free Service Intended To Provide Emergency Responders With More Information That Could Help Save Lives Is Now Available, Bartlesville Police Department Officials Announced This Week.

Crime-Bartlesville-Police-Department-WEBAccording to BPD Lt. Kevin Ickleberry, the “Smart911” is now available free of charge to all citizens in Washington County.

“Smart911 enables citizens to create a safety profile online that can include any information about their household that they want 911 to have in an emergency,” Ickleberry said. “When an emergency call is made, their profile is immediately delivered to the 911 call taker, resulting in far greater emergency response effectiveness and saved lives.”

Ickleberry said the Smart911 is intended to allow both 911 call takers and emergency responders to have more detailed information about a citizen in need, leading to faster response times and ultimately more lives saved.

“I am proud of the City of Bartlesville for taking the initiative to explore the opportunities available to us through technology in order to provide better services to our communities and county,” he said.

The system will allow citizens to create a profile at for their household. The profile will include any information they want 911 and response teams to have in the event of an emergency.

“When a citizen makes an emergency call, their safety profile is automatically displayed to the 911 call taker, allowing them to send the right response teams to the right location with the right information,” he said, adding that responders can be aware of many details they would not have known previously.

“In the case of a fire, fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms,” Ickleberry said.

In such a case, EMS services could be advised of any potential problems such as allergies or specific medical conditions. The program could also allow a file photo of children that in could be used in seconds rather than minutes or hours in the event the child goes missing.

“When you call 911, you’re not having your best day and even the simplest of details can be difficult to communicate in a time of panic,” Ickleberry said. “By creating a safety profile before an emergency happens they are ensuring that we will have the information we need even if they can’t communicate it.”

Smart911 can also link both home and work addresses to mobile phones, which can be passed on to responders in the field for a more detailed, rapid response. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in the Profile.

Ickleberry said that all information provided is optional and citizens have the ability to choose what details they would like to include.

“The more information made available to 9111 call takers the better,” he said. “Knowing how many people live in the home, where the bedrooms are located and even pets in the home can ensure we know who we need to help and where they might be”

The program is currently available in 32 states and more than 450 municipalities across the country and has been credited with positively impacting emergency outcomes including a missing child in which the girl’s photo and physical description were immediately available to 911 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to the victim’s location quickly.

“We encourage citizens to create their safety profile with Smart911 today to have their information immediately available in case of an emergency,” Ickleberry said.

“Smart911 is private and secure, is only used for emergency responses and only made available to the 911 system in the event of an emergency call.”

For more information on the Smart911 service, contact Ickleberry at 918-338-4020.

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