9-1-1 Chat ROI


9-1-1 Chat ROI

911 SMS Service ROIMeasuring the Impact of the 911 SMS Service Designed to Save Lives

Your #1 goal in emergency response is to save lives, and to help you in that mission, there are often costs associated with acquiring the right technology.

For instance, 9-1-1 Director of the Ottawa County Central Dispatch Authority, Tim Smith, invested in a 911 SMS service available in the Rave 911 Suite, which allows emergency dispatchers to communicate back and forth with callers via SMS text message. 

Now the question is: how might Smith measure the cost-benefit of investing in the Rave’s 911 SMS service?

Smith tackled this question head on by accumulating on-the-ground data that shows how 9-1-1 SMS Chat can affect their bottom line while simultaneously saving lives. After two years of collecting this valuable data, he now has a clear view of the service’s impact by demonstrating the real cost savings and the dramatic change in the number of emergency calls resolved.

The cost-benefit of Ottawa County’s investment in this 911 SMS service are illustrated in Texting 9-1-1 Callers: Lives Saved and ROI infographic. Complete the short form on the right to reveal the staggering results.

Rave’s SMS Chat tool is available in the Rave 911 Suite.  

Please complete the form to download.

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