Michigan Smart911

Michigan Smart911 Resource Page

state of Michigan sealOver the past 9 months, the State of Michigan has led the way in deploying advanced safety services for residents with lifesaving results.

Read below to see some of the ways Smart911 has enhanced the safety of the over 1 million Michiganders living in areas that have already deployed the life-saving service.

– Life-saving data has already been delivered by Smart911 on over 9,000 calls, saving precious time in emergencies and saving lives.

– Over 6,400 text messaging sessions with 9-1-1 have been had via Smart911, helping communicate with callers who cannot speak due to disability, poor cellular coverage or domestic violence.  Sessions with users who inadvertently dialed 9-1-1 but did not answer a voice call back from emergency services, saved hundreds of thousands of dollars in unnecessary dispatches.

– Dozens of schools have already leveraged Smart911’s unique ability to integrate data into 9-1-1 to deploy low cost smartphone enabled Panic Buttons to teachers and administrators that speed responses to school incidents.

Watch Good Morning America’s news coverage to see how Smart911 helped rescue a Michigan man from his burning home:

How Smart911 Impacts Public Safety:

“As Ottawa County Sheriff, we are always looking for innovative solutions to help protect our communities. Smart911 is a great example of a Public/Private partnership that has been successful in our community and in the various communities across our state that have moved in this direction. SMART911 offers solutions for many areas that we in public safety are extremely interested in.” – Gary Rosema, Ottawa County  Sheriff

“There are over 70,000 Michiganders on the Autism Spectrum. Smart911 has proven to be a critical tool for our families and Public Safety.” -Sgt. Scott Schuelke, Autism Safety Specialist, Autism Alliance of Michigan

“We’re proud that Michigan legislators and the Mental Health Commission have been so proactive in making us a Smart911 state.  We look forward to their continued support for this lifesaving services.” -Tim Smith, Executive Director Ottawa County Central Dispatch Authority, Michigan SNC Chair 2015

Thank you to our Michigan partner organizations

  • Aid in Milan
  • American Association of Caregiving Youth
  • Aphasia Hope Network
  • Asthma and Allergy Network
  • Autism Alliance of Barry County
  • Autism Alliance of Michigan
  • Barry County Autism Contact
  • Big Brothers Big Sisters Michigan
  • Big Brothers Big Sisters of Northwestern Michigan
  • Big Brothers Big Sisters of the Lakeshore
  • Coopersville Area Public Schools
  • Crawford County Commission on Aging & Senior Center
  • Diabetes Education and Camping Association
  • Dravet Syndrome Foundation
  • Grand Traverse Rotary Club
  • Grayling Regional Chamber of Commerce
  • Ionia Business & Professional Women
  • Ionia Community Library
  • Ionia County Commission on Aging
  • Ionia County Community Mental Health
  • Ionia County Democratic Party
  • Ionia County Intermediate School District
  • Ionia County Republican Party
  • Ionia County YMCA
  • Ionia Rotary Club
  • Kalkaska County Library
  • Kiwanis Club of Traverse City
  • Lakewood Chamber of Commerce
  • Lakewood Lions Club
  • Life Ambulance EMS
  • Lyons/Muir Lions Club
  • Milan Area Chamber of Commerce
  • Ottawa Area Intermediate School District
  • Pet Partners
  • Quota International
  • Rotary Club of Traverse Bay Sunrise
  • Rotary Club of Traverse Bay Twilight
  • Shiawassee Council on Aging
  • Traverse Area Human Resource Association
  • Traverse City Optimist Club
  • United Way of Northwest Michigan
  • YMCA of Greater Grand Rapids

Sign Up Here

Michigan Customer Support

Questions? Contact our project manager dedicated to Michigan customers.

Kevin Hatline

Michigan Customer Success Manager



Smart911 at Work in Michigan

firetruck in garage

Smart911 Helps Locate and Rescue Man from his Burning Home (Grand Traverse County, MI)

“Smart911 took a shortcut and saved a person’s life.” – Jim Tuller, Traverse City Fire Chief

PSAP Resources

Media Best Practices Guide – Download Here

Community Marketing Materials – Download Here

Rave Academy Training – Enroll Here

Smart911 Helps Save a Michigan Man’s Life