Chickasha Dispatchers Say New Smart911 Technology Could Save Lives


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“This is a true game changer for those of us working in Emergency Services.”  – Eddie Adamson, Chickasha Police Chief

CHICKASHA, Okla.  – A town south of the metro says they have technology that could get help to you faster in the event of an emergency.

“9-1-1 what’s the address of your emergency?” Susie Harwell is an emergency dispatcher in Chickasha.  She says she takes thousands of calls for help, “It depends on the day. Some days it’s 0 some days it’s 20 if not more.”

Susie says at times the toughest part of her job is getting information from the caller.

“Sometimes people are so hysterical they aren’t able to communicate the address or phone number or even the problem that’s going on.” But with a new system in Chickasha dispatchers have all the essential information in just a click of a mouse.

“This is a true game changer for our profession,” said Eddie Adamson, Chickasha Police Chief.

Adamson says the city adopted a new dispatch system called Smart 9-1-1. The program allows residents to register their personal information like address, phone number and medical history on a web site. If they call 9-1-1 that information is sent directly to dispatchers.

“As a first responder knowing about those things ahead of time gives us indicators to look for.”

Adamson says Chickasha is the first in Oklahoma to use the nearly 10-thousand dollar system. He says personal information stored on the site is kept at a national database using the same security protocols as banks.

“Since we don’t maintain a local database the only time we have that information is when a person dials 9-1-1.”

Susie says in an emergency registering with Smart 9-1-1 could be the difference between life and death.

“The quicker we have the information the quicker we can get you help.”

The city is paying for the technology with funds set aside in a 9-1-1 fund. You can register for Smart 9-1-1 free of charge by going to https://www.Smart911.com/

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