Case Study: Newberry County, SC Sees Rave 911 Suite Impact 15% of 9-1-1 calls

Case Study: Newberry County, SC Sees Rave 911 Suite Impact 15% of 9-1-1 calls

Since deploying Rave 911 Suite in January of 2017, Newberry County 9-1-1 call takers use the Rave 911 Suite tools on over 15% of calls.

Facing an increase of 9-1-1 mobile calls that provide limited information, Newberry County Sheriff’s Office added the Rave 911 Suite to improve the data associated with mobile calls.

Following their deployment Newberry County dispatchers recognized the benefit of using features such as Chat and Notes immediately saw results. The combination of Notes and Chat and citizen provided information in Safety and Facility Profiles, resulted increased situational awareness and access to additional caller information on more than 15% of all 9-1-1 calls.

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