Rockwall police enhance 9-1-1 services with Smart911 System

May 1, 2015


The Smart 911 system allows citizens to create a Safety Profile for their household, which will display vital information to 911 Dispatchers and will assist first responders when responding to an emergency; including police, fire and emergency medical personnel.

The profile provides critical information to emergency services, which otherwise might not be relayed to 911 Dispatchers by someone who is having a crisis and may be struggling to provide the most basic information.

“Having this system in place allows first responders the opportunity to provide customers with a faster and more precise response to their emergency, based upon the profile they have built” said Sergeant Jeff Welch.

Smart911 is currently available in 36 states and more than 1000 municipalities across the country.  It is a national service and your profile will travel with you across the country to any other locations that may have the system in place.  Citizens are encouraged to create their Smart911 Safety Profile, which is secure and will only be available to the 9-1-1 system during times of an emergency call.  The Smart911 Profile does not contain mandatory fields and citizens will only input information in the profile they feel is important or critical for emergency situations.  This may include medical conditions or allergies, the bedroom location of a disabled person or photographs of a child with special needs that will provide real time information that will greatly assist police officers, firefighters and Emergency Medical Technicians (EMTs).

You can set up your Smart911 Profile by registering at  Your secure profile can be tied to both a home and cell phone number.  For questions on the Smart911 System please visit the Smart911 website or contact the Rockwall Police Department at 972-771-7717.

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