PSAP Survey Results: Internet, Device and Social Media Policies

Picture of Todd Piett By Todd Piett

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This is the sixth post on results from Rave’s 2013 PSAP Survey to which 610 PSAPs from 50 states responded.  This post covers polices around social media and internet access.  See the fifth post here on NG9-1-1 implementation statuses.

Q1: Is Internet access provided at each Telecommunicator workstation? For example, can a Telecommunicator access a web browser and perform a basic task, such as running a search in Google, Bing, or another search engine?

Internet_access

 

 

 

 

 

 

 

2. Is E-mail provided at each Telecommunicator workstation?

email

 

 

 

 

 

 

 

3. Does your social media policy address access and use while:

social_use

 

 

 

 

 

 

 

4. Do you permit your Telecommunicators to access Social Media while on duty and at their workstation?

social_duty

 

 

 

 

 

 

 

5. Which, if any, of the following PERSONAL electronic devices do you permit your Telecommunicators to use while on duty?

personal_devices

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Written by Todd Piett

Todd Piett joined Rave in 2005 and today runs the global organization that has its technology deployed at thousands of colleges, universities, businesses and communities. Prior to joining Rave, Todd was responsible for launching new products for Unica Corporation where he helped drive their successful IPO. Previously, Todd was VP of Product and Marketing for iBelong, a portal provider targeting affinity organizations and a Program Manager at Dell Computer where he launched Dell’s branded ISP. Todd graduated with honors from the United States Military Academy at West Point and holds an MBA from Harvard Business School. After graduation from West Point he served 7 years in the US Army as an aviation officer.

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