Overcoming 5 Business Communication Challenges

Picture of Jackson Lucas By Jackson Lucas

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"Most employers said that their employees would prioritize safety over privacy concerns when it comes to identifying their location during a critical event."

- Katharine Dahl, Director of Product Marketing, Rave Mobile Safety


Katharine Dahl, Director of Product Marketing at Rave Mobile Safety, presented a webinar on five critical business communication challenges. Here’s a quick overview of her main points and how corporate leaders can implement a more effective communication strategy for their organizations.

To start, Katharine lays out five critical business communication challenges facing organizations today:

 

Challenge #1: Rising Above the Noise of Everday Communication

Employees are bombarded by many different modes of communication throughout the work day, from phone calls and emails to internal instant messaging systems. Because of this, employees only have 3 minutes of consistent focus before an interruption.

An interactive poll during the webinar found that most attendees received office notifications through email, phone trees, or via collaboration networks. Katharine argues that while these channels can work well to capture employee's attention, they lack redundancy and reliability. Mass notification systems that offer multi-channel communication with just a few clicks can ensure urgent communications rise above the everyday noise and reach employees.

Watch clip 1 of 5 to ensure your critical business communications reach all employees.

 
 
 
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Challenge #2: Proactively Communicating With Employees

The majority of employees expect to receive urgent communications from their organization regarding emergencies. While it's important for employees to receive notifications about potential life-threatening events, timely updates regarding office closures due to severe weather or system outages must also be communicated to ensure business continuity. More targeted communication can inform specific teams about shift changes or remind departments about updated HR policies and enrollment deadlines.

Katharine walks through different workplace communication best practices to properly notify your staff about a business disruption. These include proper data management techniques, how to define policies for frequency and level of communication, and ensuring you choose a critical communication platform that allows you to leverage pre-created messaging templates.

Watch clip 2 of 5 to learn about effecting communication best practices

 
 
 
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Challenge #3: Connecting with Traveling Employees During Critical Events

Location-based alerting allows you to send specific and actionable alerts to employees located in affected areas domestically and internationally. Katharine cautions organizations from collecting freeform responses from employees during an emergency because those responses become difficult to aggregate and store.

Instead, she encourages organizations to seek out communication platforms that allow for more advanced data collection such as a polling feature, where responses can be categorized and aggregated, message delivery can be tracked, and action items and commands can be included. With this knowledge, organizations can send a follow-up alert with even more specific instructions to those who require additional communication.

Watch clip 3 of 5 to understand how location-based alerts can aggregate critical employee data

 
 
 
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Challenge #4: Receiving Actionable Feedback from Employees

Katharine says it's crucial that organizations provide a vehicle for employees to feel comfortable reporting information. Employees are on the front line and are the first to observe safety, security, and facility red flags. Allowing employees to submit confidential and discreet tips will alert your organization to an incident sooner rather than later, allowing for more effective mitigation and incident resolution.

Watch clip 4 of 5 to learn how to empower your employees to submit confidential tips

 
 
 
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Challenge #5: Delivering Faster Resolution to Business Disruptions

By proactively communicating with employees, ensuring that traveling and lone workers are accounted for, and empowering your workers to submit confidential and discreet tips, your organization is positioned to provide a fast resolution to business disruptions.

One important piece of advice Katharine provides is having role-based access controls for sending out notifications. Department-level access can spread the responsibility of critical communication to different stakeholders across the organization to ensure multiple communication plans are available in case of a business disruption.

Watch clip 5 of 5 to ensure you know how to leverage real-time reporting for faster communication

 
 
 
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Want to learn more?

The full recording of the webinar is 45 minutes long and includes additional tips on how to overcome critical business communication challenges that are affecting your organizations business continuity. You can check it out here.

 

Overcoming 5 Critical Business Communication Challenges Webinar

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Jackson Lucas

Written by Jackson Lucas

Jackson - an enthusiastic rock climber and storyteller - focuses his time on content creation, fixing the website, SEO strategy and working with current Rave customers to make sure they have the proper tools and knowledge to execute successful community marketing campaigns. In a previous life, he was an avid scientist and environmentalist. He spent his undergraduate career studying rocks and educating others on environmental sustainability and eco-justice. He also spent 4 years diligently researching the history of climate change in Antarctica to better understand today's changing world. Jackson holds a Bachelor of Arts in Geology from Colgate University.

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