Glenn County Encourages Citizens to Sign Up for Smart911

October 9, 2014


Public Safety Officials Announce a New Public Safety Service to Enhance Emergency Response by Providing Emergency Responders With More Information to Save Time and Save Lives

October 9, 2014 – Public safety officials in Glenn County announced today that Smart911 is now available to all citizens.  Smart911 is a free service that allows citizens to create a Safety Profile for their household that can include any information they may want 9-1-1 call takers and first responders to have in the event of an emergency, then if they need to dial 9-1-1 their Safety Profile will immediately display on the call taker’s screen saving critical seconds and even minutes in response to the emergency.

“Smart911 will allow citizens to take a proactive role in the safety of their family as well as give our

9-1-1 and response teams a way to save time and ultimately lives.” said Sheriff Larry Jones.  “When you dial 9-1-1, you are not having your best day, and even the simplest of details can be difficult to communicate in a time of panic.  Now we can approach the scene of an emergency more safely, as well as provide faster and more precise response.”

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information.  Responders can be aware of many details they would not have known previously, and now fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions and police can have the photo of a missing child in seconds rather than minutes or hours.

“The information we receive on a 9-1-1 call can be limited, especially if it comes from a mobile phone,” said Undersheriff Richard Warren. “Having more information immediately for our call takers to pass along to officers in the field provides a great advantage in our capabilities to respond to a specific emergency.

With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response.  Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile.  All information is optional and the citizen has the ability to choose what details they would like to include.

“When we are responding to a fire, knowing details such as how many people and pets live in a home, where bedrooms are located, and access points for the home, can make our search and rescue efforts much more efficient. “Having these details available enroute allows us to act quickly and accurately when we arrive on scene.”

Smart911 is currently available in 35 states and more than 500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girl’s photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.


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