Fairbanks Implements Smart911 Network, Officials Encourage Citizens to Create a Safety Profile

February 28, 2013


The Fairbanks community is the first in the State of Alaska to implement the national safety datatabase, Smart911, to improve 9-1-1 services for citizens. In use in more than half of the states across the country, Smart911 allows citizens to create a Safety Profile of vital personal and household data, including details on residents, pets, photos, medications, medical conditions and more. This information is automatically available to 9-1-1 call takers when a citizen places an emergency call and can be sent to first responders in the field, enabling them to act precisely, save valuable time and further reduce tragic outcomes and save lives.

“Having this up to date information about individuals and households at the time off an emergency gives emergency responders a huge jumpstart in providing assistance to citizens,” said Stephanie Johnson, Fairbanks Emergency Communications Center Manager. David Gibbs, Emergency Operations Director, also noted: “In the unfortunate event our community experiences a disaster, this is the information that may save lives.” Smart911 allows citizens to give specific directions to access residences, information about utility shut-off locations and other crucial details.

Smart911 not only enhances communication with citizens, but also assists in locating callers. According to the FCC, 70% of calls to 9-1-1 are from mobile devices with limited location information. Smart911 allows citizens to associate their family’s mobile phones to home and work addresses, and even specific family members who can help call takers to dispatch the appropriate response team to the right location quickly.

Smart911 is a free service available to all citizens and is 100% private and secure. A Safety Profile can be created through the Smart911 website at wwww.Smart911.com. Smart911 has the added benefit of being a national safety database, giving citizens the ability to have their information “travel with them.” While a citizen may create a Safety Profile in their hometown, if they dial 9-1-1 anywhere in the country where the Smart911 service is active, their profile will be available to 9-1-1 call takers.


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