Conversations to Have at NENA 2018

Picture of Andrea Lebron By Andrea Lebron

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9-1-1 professionals from across the nation will be gathering in Nashville, TN on June 16th for the NENA 2018 conference. NENA 2018 will provide attendees the opportunity to take away new ideas, get expert insights on the future of the industry, and network with colleagues.

According to the NENA 2018 staff, there are five reasons this conference is a can’t-miss:

  1. Best education and knowledge transfer for those in public safety
  2. Powerful keynote sessions from industry-leading experts
  3. Chance to connect with peers
  4. Volunteering opportunities
  5. Interactive Expo Hall

The Rave Mobile Safety team will also be there at booth #717 and to convince you why we’re reason #6 to not miss NENA 2018, our team has a few thoughts we hope to discuss at the conference.

Mental Health and The Power of Information

9-1-1 call centers are at the front end of mental health emergency response. In many cases, the ability to identify mental illness involved calls is obstructed due to inadequate protocols, limited training, lack of data, and gaps in communication with police. That combined with a culture that emphasizes speed of response can impede accurate identification of the caller situation. This is where an additional 9-1-1 information service to provide call takers and first responders with more insight into the mental state of a 9-1-1 caller would work perfectly to know how to best approach a situation before arriving at the scene.

Streamlined Operations with Text-from-911

A growing number of enterprising PSAPs are leveraging applications that allow them to send an SMS text to citizens either when voice communications are not possible or to provide operational efficiencies for emergency or non-emergency call processing. This two-way communication practice is referred to as Text from 911 and through the use of enhanced 911 technology, a collection of 911 centers have been applying this strategy to save more lives and conserve resources.

Disaster Response and Volunteer Management

With a busy 2018 hurricane season forecasted ahead of us, 9-1-1 call centers with communities in disaster-prone areas might run into several issues. Residents wanting to get help for minor emergencies such as reporting a downed power line might clog 9-1-1 lines for more critical emergencies. Some communities had an issue with an overflow of volunteers, willing to help after a disaster has struck. The overwhelming task of coordinating these volunteers while also communicating potential danger zones to keep these same volunteers out of harm’s way can be easily achieved by sending an alert near the danger area to inform everyone to stay away.

Strike Up a Conversation With Us

Meet us at booth #717 and check out our Monday breakout sessions.

2:30-3:30 – The Future of 9-1-1 | Text-From-9-1-1: Saving Lives & Streamlining Operations

While the overall volume of text-to-9-1-1 requests for service remains relatively low, a growing number of PSAPs are leveraging SMS-messaging applications to initiate communications with callers when voice communications are not possible or to provide operational efficiencies for emergency or non-emergency call processing. This session shares strategies that PSAPs can quickly implement to both resolve some of the most challenging calls and streamline workflows.

3:45-4:45pm – Preparedness & Resiliency | Active Assailants: Shortening Response to Improve Outcomes

Deadly active-assailant incidents, while rare, are increasing in frequency. How can PSAPs be better prepared and achieve more positive outcomes during these immediate, destructive, and responder-threatening events? This session examines actual incidents and discusses emerging best practices and assistive technologies. You will also learn how these approaches can be applied to common, lower-severity emergencies so that your PSAP can be ready for any situation.

Rave Presentation at NENA 2018

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Written by Andrea Lebron

Andrea is Rave's Digital Marketing Manager, a master brainstormer and avid coffee drinker. Andrea joined Rave in August 2017, after 10 years of proposal and corporate marketing at an environmental engineering firm. You'll find her working with her amazing team in writing and producing blogs like this one, improving your journey to and through our website, and serving you up the best email content. When she's not in front of a keyboard, she's chasing after her three daughters or indulging in her husband's latest recipe. Andrea has a Bachelor's degree in Marketing/Management from Northeastern University and an MBA from Curry College.

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