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Check-Ins, Reunification and Incident Timelines

Matt Serra, ENP
August 29, 2019

Declaring an emergency requires preparation, collaboration, practice, and more. But what about after 9-1-1 is notified? This is where...

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Moving into 2018: Managing Growth and Scaling Infrastructure

Matt Serra, ENP
December 02, 2017

Over the past year, Rave has continued its rapid growth, not only adding over 700 new customers, but also greatly increasing the...

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Mapping Indoor Spaces For Emergency Response

Matt Serra, ENP
May 31, 2017
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Don't Overlook This One Factor With Emergency Notifications

Matt Serra, ENP
October 21, 2016

When you are evaluating different emergency notification systems, have you considered how easy to use the system would be under...

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When is a “Dispatchable Location” Really Dispatchable?

Matt Serra, ENP
June 28, 2016

Two weeks ago at NENA National I co-chaired a speaking session with Brooks Shannon of Geo-Comm. The title of this session was “The...

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What is the Difference Between Smart911 and Next Generation 9-1-1 (NG9-1-1)?

Matt Serra, ENP
May 18, 2016

With recent news coverage of wireless location accuracy challenges, the formation of coalitions to speed the adoption of NG9-1-1, and...

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Looking Backward and Forward at “Panic Button” Technologies and Requirements

Matt Serra, ENP
January 27, 2016

The first month of a new year is a natural time to look back at what was learned and look forward to opportunities for applying your...

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A "Really Big Deal": NENA and ANSI Certification

Matt Serra, ENP
June 04, 2013

Last month NENA announced a key milestone for the organization; they are now a certified ANSI Standards Developing Organization (SDO)....

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What is Additional Data, anyway?

Matt Serra, ENP
May 31, 2012

In previous posts, I’ve discussed how some “Legacy ALI” data will be sourced through NG9-1-1 Additional Data, and options for how...

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Who Moved My ALI?

Matt Serra, ENP
March 16, 2012

Since the NENA Additional Data Work was reinstated last July, the team has focused almost exclusively on what NG9-1-1 refers to as...

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Do We Need to Police NG9-1-1?

Matt Serra, ENP
February 13, 2012

For my first blog post, I’d like to talk about something that caught my attention at last week’s NENA Development Conference (NENA NDC...

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