2013 PSAP Survey Results: 9-1-1 Funding and Oversight

Picture of Todd Piett By Todd Piett

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In the early summer of 2013, Rave conducted an anonymous survey on 9-1-1 operations, work force management, and technology initiatives.  610 PSAPs from 50 states responded to the Survey, with 96% being primary PSAPs and 4% secondary.   Due to the survey methodology, we could never assign a true confidence interval and sampling error to the study and thus it languished and wasn't ever published.  I recently dusted it off and pulled out the data which is unambiguous and provides clear trends and insights, if not always 100% statistically accurate.  Over a series of posts, I'll share the results.  First up... some basic information about 9-1-1 funding models and oversight on the agencies that responded.

What entity is responsible for oversight of your PSAP?

Oversight_responsibilityPlease indicate the funding source(s) for your PSAP by reporting the approximate percentage of each funding source. The chart below shows compiled averages for all respondents.

Funding_sourcesFor how many jurisdictions (i.e. towns, cities, counties) and agencies (i.e. law enforcement, fire, EMS, etc.) does your PSAP provide service?  This provides a good picture into the average size of agencies responding representing a broad spectrum.

Agencies_services

Next up, Call Volumes and Use of Scripted protocols... 

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Written by Todd Piett

Todd Piett joined Rave in 2005 and today runs the global organization that has its technology deployed at thousands of colleges, universities, businesses and communities. Prior to joining Rave, Todd was responsible for launching new products for Unica Corporation where he helped drive their successful IPO. Previously, Todd was VP of Product and Marketing for iBelong, a portal provider targeting affinity organizations and a Program Manager at Dell Computer where he launched Dell’s branded ISP. Todd graduated with honors from the United States Military Academy at West Point and holds an MBA from Harvard Business School. After graduation from West Point he served 7 years in the US Army as an aviation officer.

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