In the early summer of 2013, Rave conducted an anonymous survey on 9-1-1 operations, work force management, and technology initiatives. 610 PSAPs from 50 states responded to the Survey, with 96% being primary PSAPs and 4% secondary. Due to the survey methodology, we could never assign a true confidence interval and sampling error to the study and thus it languished and wasn't ever published. I recently dusted it off and pulled out the data which is unambiguous and provides clear trends and insights, if not always 100% statistically accurate. Over a series of posts, I'll share the results. First up... some basic information about 9-1-1 funding models and oversight on the agencies that responded.
What entity is responsible for oversight of your PSAP?
For how many jurisdictions (i.e. towns, cities, counties) and agencies (i.e. law enforcement, fire, EMS, etc.) does your PSAP provide service? This provides a good picture into the average size of agencies responding representing a broad spectrum.
Next up, Call Volumes and Use of Scripted protocols...