This is the second post on results from Rave's 2013 PSAP Survey to which 610 PSAPs from 50 states responded. This post covers 9-1-1 call volumes and dispatch volumes as well as the use of scripted protocols. See the first post here on the respondents funding and oversight models.
When we look at the average number of emergency calls processed per day per position versus the number of primary call taking positions at the PSAP we see clearly that the smaller PSAPs are not at the same utilization rate as the larger ones; however, there is also an interesting peak of "business" around the 5-7 calls position point.
As expected, most dispatched calls are for law enforcement. The "other" category included such things as animal control and miscellaneous after hours municipal services.
Most agencies utilized EMD protocols, but far fewer use scripted and structured calls for Fire and Law Enforcement response. For those that were not using scripted protocols for either Fire or Law, about 60% stated they were currently evaluating moving to using them.
Next up, performance statistics...