10 Things You Probably Didn't Know About Smart911

Picture of Todd Piett By Todd Piett

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Over the years, Smart911 has evolved significantly from when it was first introduced.  Here are some things you probably didn't know about it:Top10

  1. It is not just about opt-in personal profiles… facility information displays based on the location of the caller, even if the caller did not register and can include floor plans, emergency response plans, etc.
  2. As an additional data gateway, it has been deployed on both IP and legacy networks on all major types of call taking and CAD combinations, and serves as a functional component of NG9-1-1 architectures.
  3. You can create cloud based notes on any call received, including in most cases Non-Service Initialized (NSI) phones. Call takers can view the notes and quickly see if the NSI phone is an elderly recipient of a free phone or a frequent prank caller.
  4. You can text back callers on dropped/hang ups. Clients using this feature report as much as an 80% improvement in closing cases.  All messages are logged for audit purposes.
  5. Integrated with Rave Panic Button, it provides the only fully integrated application for school and corporate safety and gives 9-1-1 a scalable way to communicate with everyone at a facility.
  6. Smart911 is a National System and by the end of the year will touch nearly 10% of all 9-1-1 calls in the country.
  7. Through Smart911 Connect, which allows third party data sources to be delivered to 9-1-1, Smart911 was the first to demonstrate the delivery of real-time telematics data to a 9-1-1 center as well as data from third party apps.
  8. Smart911 is a product of Rave Mobile Safety, a leader in public safety software serving over 1,000 communities and 1,000 colleges and universities.
  9. Smart911 is integrated into Rave Mobile Safety’s emergency notification system which delivers 100s of millions of timely emergency messages per year.
  10. Smart911 has won awards from groups as diverse as the International Association of Chiefs of Police, Association of Public-Safety Communications Officials, American Business Awards, and CTIA (The Wireless Association).
  11. One additional bonus point - and the one we are most proud of -  Smart911 has positively affected the outcome of responses across the country, helping d by delivering medical data, allergy information, language preferences, photos of missing children, enabling texting with callers who had a poor connection, and augmenting caller location information.  Read some examples here.

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Written by Todd Piett

Todd Piett joined Rave in 2005 and today runs the global organization that has its technology deployed at thousands of colleges, universities, businesses and communities. Prior to joining Rave, Todd was responsible for launching new products for Unica Corporation where he helped drive their successful IPO. Previously, Todd was VP of Product and Marketing for iBelong, a portal provider targeting affinity organizations and a Program Manager at Dell Computer where he launched Dell’s branded ISP. Todd graduated with honors from the United States Military Academy at West Point and holds an MBA from Harvard Business School. After graduation from West Point he served 7 years in the US Army as an aviation officer.

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