- It is not just about opt-in personal profiles… facility information displays based on the location of the caller, even if the caller did not register and can include floor plans, emergency response plans, etc.
- As an additional data gateway, it has been deployed on both IP and legacy networks on all major types of call taking and CAD combinations, and serves as a functional component of NG9-1-1 architectures.
- You can create cloud based notes on any call received, including in most cases Non-Service Initialized (NSI) phones. Call takers can view the notes and quickly see if the NSI phone is an elderly recipient of a free phone or a frequent prank caller.
- You can text back callers on dropped/hang ups. Clients using this feature report as much as an 80% improvement in closing cases. All messages are logged for audit purposes.
- Integrated with Rave Panic Button, it provides the only fully integrated application for school and corporate safety and gives 9-1-1 a scalable way to communicate with everyone at a facility.
- Smart911 is a National System and by the end of the year will touch nearly 10% of all 9-1-1 calls in the country.
- Through Smart911 Connect, which allows third party data sources to be delivered to 9-1-1, Smart911 was the first to demonstrate the delivery of real-time telematics data to a 9-1-1 center as well as data from third party apps.
- Smart911 is a product of Rave Mobile Safety, a leader in public safety software serving over 1,000 communities and 1,000 colleges and universities.
- Smart911 is integrated into Rave Mobile Safety’s emergency notification system which delivers 100s of millions of timely emergency messages per year.
- Smart911 has won awards from groups as diverse as the International Association of Chiefs of Police, Association of Public-Safety Communications Officials, American Business Awards, and CTIA (The Wireless Association).
- One additional bonus point - and the one we are most proud of - Smart911 has positively affected the outcome of responses across the country, helping d by delivering medical data, allergy information, language preferences, photos of missing children, enabling texting with callers who had a poor connection, and augmenting caller location information. Read some examples here.
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