Smart911 allows citizens to enter information through a secure web site that they want to make available to 9-1-1 operators in the event they call 9-1-1. When they call 9-1-1 the data automatically displays on the call takers work station and is also made available to police, fire and EMS in the field helping them respond more quickly and effectively. It works seamlessly in today’s infrastructure as well as future Next-generation solutions.
Missing child
With Smart911, the 9-1-1 operator can see a high quality photo of the missing child, issue an Amber Alert and forward the photo to field officers immediately after the call. A map of the child's last known location is included.
Confused or disabled caller
With Smart911, the 9-1-1 operator can view the medical profile of a confused or disabled caller. If an Alzheimer's sufferer cannot remember his/her home address or an Asthma sufferer is unable to speak, the 9-1-1 center will still be able to effectively dispatch help.
Deaf or hard-of-hearing caller
Over 20 million Americans are hard-of-hearing. For these people and anyone else who may have trouble communicating with a 9-1-1 dispatcher over the phone, Smart911 offers an innovative way to both preload data and communicate via SMS.
Severe Allergies
With Smart911, anytime you dial 9-1-1 the operator will see your name, allergy, and current location on-screen. Even if you're unable to speak, EMS will be dispatched to your location with an EpiPen in hand.
"We have found that additional information is especially helpful when we receive 9-1-1 calls from mobile phone users, citizens 
"With Smart911, we receive critical information about callers during a 9-1-1 call, such as their name, address, medical condition, and rescue-related information that could prove vital in an emergency."
"9-1-1 callers may be losing consciousness or unable to speak and alert responders to relevant details, such as their allergy to penicillin or aspirin products. This supplemental database will provide important information to the person who will be working on you, and that's a major benefit. The data will also be conveyed to other 9-1-1 centers throughout the country that participate in Smart911 if local residents use their cell phones when they're traveling."
"Smart911 provides us with critical information that will help us more efficiently process emergency calls. It's enhancing our service today, and as we move towards a Next Generation 9-1-1 infrastructure (NG9-1-1), we will be able to use this information to provide even more robust capabilities to our citizens. We certainly believe Smart911 is going to save lives and it's going to save time."
"The fact that I can not only tell the responders what to expect when they arrive on scene, but that they can view the Safety Profile in their vehicles too is such a benefit. It cuts down on the time we are taking to determine the exact situation and gets our responders on-site faster?"
"The ability to re-bid a caller's location even when their call is dropped is a huge advantage to our response. Normally there are so many steps involved in getting approval from the wireless carrier, now I can do it immediately from my work station through the mapping component in Smart911."
"The Difficult caller, is the Hysterical caller. One of the harder parts of our job is not being able to get the information we need to help someone. With a Smart911 profile you have their information immediately, therefore you can focus on calming and helping the caller while obtaining more pertinent information."
"Smart911 improves the effectiveness of our communication center staff by instantly providing crucial information, which allows us to deliver an enhanced level of service. As an example, it provides the ability to associate secondary contact information with an address, enabling call takers to contact family if there is an emergency at an elderly parent's home."
"With mobile phones, you don't always get an accurate location fix, which means dispatchers will typically ask the callers for their location. With Smart911, we instantly get the caller's home and work address. We also get detailed information such as, pictures of children, if chemicals are stored in the home, or perhaps a resident's disability information, all with the click of a mouse."
"When an emergency strikes, information can save lives. The Smart911 program is a good way to make sure emergency responders have the information they need when they need it. It's free, and it can save your life or the life of someone you love."
"Our citizens demand and deserve a dependable 9-1-1 center that can support the community with a quick and accurate response during an emergency. Today, when so many people use cell phones to communicate, it's critical that we bridge the gap between our existing 9-1-1 technology and the technology used by our callers. Smart911 allows citizens to enter life-saving information, including their home addresses affiliated with their cell phone, information about allergies, disabilities or impairments, as well as photos of family members, allowing first responders to have more information when a 9-1-1 call is placed. More information means that we will be able to improve emergency outcomes and keep our city safe."
"By entering this critical information online before an emergency, individuals can help ensure first responders are better prepared to serve their needs in the event they dial 9-1-1."
"Smart911 has dramatically improved our ability to access 9-1-1 and first responder services. The Arkansas Association for the Deaf endorses Smart911 and we encourage all citizens to register for this life saving service."
Imagine dialing 9-1-1 but not being able to speak. For many of my deaf friends, this is a reality. If they were to dial 9-1-1, they would be unable to inform the operator the details of their emergency or more about themselves.