With most students starting back to class on Sept. 2, Smart911 has launched its back-to-school campaign to help parents keep their child safe.View
Missoula County officials believe having the Smart911 system can help save lives.View
In a heart attack or a missing person, seconds save lives. But not everything in an emergency needs to be out of your hands. Not with Smart 911.View
Cherokee County 911 Dispatchers Said They Had Plans to Save Lives - 7 On Your Side News Finds Out What They've Accomplished.View
Smart911 Will Now Help Get the Right First Responders to the Right Place Faster in Tangipahoa Parish.View
Bridgeport emergency officials launched a new service for residents Wednesday with the goal of helping 9-1-1 officials respond to an emergency faster and potentially save more lives.View
The University Of Texas at Tyler Police Department Will Launch a Free Mobile Safety App for Students and the University Community Beginning This SummerView
Smart911 is now available to everyone in Barry County, giving people the opportunity to set up a profile with critical information needed in an emergency.View
A new service is improving the care citizens receive upon dialing 9-1-1 and is saving emergency responders critical time as well. Douglas Kennedy reports live in the Fox New York newsroom to educate the public about the life-saving service known as Smart911.View
Emergency officials in Cherokee County may have solved a dangerous problem with the 911 system using a new service called Smart911.View
Important details in an emergency could be the difference between life and death.View
Following a major error in the 9-1-1 dispatch system that delayed responders from getting to a home on fire with a 3 year old trapped inside, public safety officials in Cherokee County have launched a new tool called Smart911.View
Bartlesville is now the second Oklahoma community to launch a unique 9-1-1 system that could be the difference between life and death.View
Jessamine County E-911 dispatcher Michael Sakowich was recently presented with a SmartSave Award from Smart911 for his efforts to aid a citizen in need by using information provided in the caller's Smart911 profile.View
Lindenwood University campus police distributed a Rave Alert emergency text message after a man broke into an apartment and sexually assaulted a student living off-campus.View
In addition to giving thanks to 9-1-1 call takers and dispatchers across the nation, officials in Calcasieu Parish are encouraging the public to sign up for Smart911.View
With flash flooding and sliding posing a major threat in the lower regions of Missoula, MT, county officials are now urging all residents to prepare for severe weather by signing up for Smart911.View
The Life-saving Technology Known as Smart911 is Now Available to Citizens in Crawford County, MI.View
The Smart911 System Also Allows Dispatchers to Text a Caller Who May Not Be Able to Speak When He or She Dials 9-1-1.The city of Elk Grove is implementing a new user-generated 911 program that allows residents to enter medical information that dispatchers would have access to in the case of an emergency. "We’re able to see allergies, we’re able to see who is registered to that phone, (along with) vehicles, locations, etc." said Jamie Hudson, an emergency dispatcher for Elk Grove. The program is called Smart911 and Elk Grove is the first city in Northern California to have the system. Residents can register through the Elk Grove Police Department's website. Once registered, residents can enter as much or as little information as they want. More details are always more helpful, Hudson said. "It’s one more step that may get the right assistance to the person who is calling, quicker," she said. The system can really help, Hudson said, if residents enter information on aspects such as medical conditions, allergies, special needs or other conditions that can help first-responders in an emergency. The system also allows 911 dispatchers to text a caller who may not be able to speak when he or she dials 911. Users also can choose to enter information such as pictures of family members, house addresses, makes and models of cars, multiple cellphones numbers and emergency contacts. The data can save precious minutes for paramedics -- and in some cases, such as a missing persons report, it can save hours. "We’re able to quickly access that photo and reduce the time the officers have to spend searching for an updated photo and getting that information out to the public," said Officer Chris Trim, a spokesman for the Elk Grove Police Department. But dispatchers said the most helpful part of the Smart911 system is that in an emergency, many people don't relay accurate medical information because of the stressful situation. But with Smart911, the data already is at dispatchers' fingertips -- and they don’t have to spend time trying to get it from a 911 caller. "If it is a medical condition and the caller can’t speak, then were are going to have some information that we can transfer over to the fire department," Hudson said. The information people enter is protected. Dispatchers only have access to it for a brief time during and after the 911 call.
What if your child goes missing? With most students starting back to class on Sept. 2, Smart911 has launched its back-to-school campaign to help parents keep their child safe. The national public safety service is free and available in Ottawa County, including the entire city of Holland, according to Tim Smith, executive director of Ottawa County Central District. School districts are receiving multiple fliers and other literature to help reach out to parents and community members with a message about the emergency service. Parents can create a safety profile online that includes any information about themselves and their household that they want 9-1-1 to have in an emergency. “We hope families won’t need to use it, but they will be prepared,” said Jessica Rose, community marketing manager for Massachusetts-based Smart911. The message to families is all about saving time and lives by having the information on file. Rose said they want schools to disseminate the information via multiple channels, including in newsletters, school orientations, welcome back packets and gatherings. She said they work with 1,000 communities, including eight Michigan counties. The fliers target elementary, middle and high school students. They range from the dramatic, showing an ambulance with the caption “Be Smart About Safety,” to value messages. For example, one features a teen with a cell phone that says, “Can this cell phone protect her in an emergency,” urging parents to tie the cell to their Smart911 safety profile. Besides Ottawa, the other counties served are: Barry, Ionia, Van Buren, Kalkaska, Eaton, Crawford and Grand Traverse. Some of the literature includes a school safety checklist for returning students such as not putting a child’s name on his or her backpack or clothing, and setting texting and social media boundaries. To sign up and create a profile, visit the website. Residents can also visit the Ottawa County Administrator’s Digest for more information (Pages 3,5 and 6). Families can also follow Smart911 on Facebook and Twitter for the latest content posted
Missoula County officials believe having the Smart911 system can help save lives. Smart911 asks each person to complete a profile with information that could be useful to responders in an emergency situation. Missoula County Office of Emergency Services Coordinator Nick Holloway says Smart911 helps first responders with the information they need in case of an emergency. Although the system has been available in Missoula since 2012, only about 2,500 have signed up. "Every case is individual and this allows emergency responders to go in and sort of tailor their response to the unique needs of a person or their family based on things like health conditions, medications taken, where a person's bedroom may be in a house," said Holloway. Holloway says Smart911 also allows people to upload photos of their family, kids, and pets so responders can quickly recognize who is who when arriving on scene. He says public safety profiles are completely confidential, and can only be seen when a caller places a 911 call with a registered phone number. The Missoula County Office of Emergency Services was signing up residents Tuesday at the Missoula Public Library.
In a heart attack or a missing person, seconds save lives. But not everything in an emergency needs to be out of your hands. Not with Smart 911. It's an online, free safety profile that puts lifesaving information in the hands of dispatchers even before you pick up the phone to call for help. “You’re in that fight or flight mode. It happens often, when people forget to tell us something, or they can't remember information. This allows us to have access to all your information and you don't have to worry about telling us about it,” said April Heinze, Director, Eaton County Central dispatch. Information as simple as your address because, unless you’re on a land line, police don't have it. “When you dial 911 from a cell phone, all we get is the latitude and longitude. It's not 100 percent accurate. So if you call within a home, we don't have that address, we get an approximate location,” said Heinze. And Smart911 would come in handy, say, if someone broke into your home, and you couldn't speak. You can also input any medical conditions, whether you have special needs, whether you have pets, even horses and it's a family profile, so you can add information for each family member. In the event a child goes missing, you can input their picture and all of their physical attributes. That information gets forwarded to police and they can begin their search. And your profile travels with you. As of right now 11 counties in Michigan have dispatch centers with the technology. You may live in Ingham County, which doesn't have Smart911, but if you dial in Eaton County, your profile pops up. “There are so many different situations where this will save lives,” said Heinze. In addition to your online profile you can also sign up to have first responders check-in on you during situations, like power outages. You can also sign up to receive phone calls letting you know of natural disasters in your area.
Cherokee County 911 Dispatchers Said They Had Plans to Save Lives. 7 On Your Side Finds Out What They've Accomplished.
GAFFNEY, S.C. - After a 7 On Your Side investigation uncovered a dangerous computer glitch that could delay first responders during fires, police calls and medical emergencies, Cherokee County 911 dispatchers promised to increase training and introduce new systems to protect people in need.
In a follow-up investigation, 911 Director Reggie Petty said his staff was engaged in weekly hands-on training and trying to enroll as many people as possible in a sophisticated new software tool called “Smart 911”.In February, Lacey Burchfield was sleeping in her Blacksburg trailer when an electrical arc from her new washing machine sparked a fire. Separated from her three children who were sleeping on the opposite end of her home she raced outside and, with the help of neighbors, pulled two children outside. Her three year old son remained trapped inside and hidden by the smoke. Neighbors called 9-1-1 and recordings of those calls show dispatchers given the correct address on West Carolina St. Station 9 of the Blacksburg Fire Department is one mile from Burchfield’s home and was close enough that volunteer firemen could see the smoke rising from her trailer. Instead of dispatching those engines, Cherokee County 9-1-1 instead sent units from another station to West Carolina Street in Gaffney. “We’re still standing there, standing there, and then everybody else is saying we’ve called the fire department,” Burchfield said. Petty said the problem emerged because the computer aided dispatch system “CAD” failed to recognize Burchfield’s address and simply skipped to the most similar name. 7 On Your Side contacted several Upstate fire chiefs to ask if the problem of similar sounding names causes problems. Gaffney Chief Jamie Caggiano offered one such example. West Fairview Avenue in Gaffney dead-ends before East Fairview Avenue begins several blocks later. Fairview Road is 14 minutes away in rural Cherokee County. Caggiano said sometimes callers weren’t sure which section of road they were on and dispatchers would have to be responsible for making the right decision. "One of the main things we always try to ask the dispatcher is always try to get a cross street and try to get as much information as they can," Caggiano said. Petty offered to demonstrate some of the ways his staff would rise to the challenge. They include giving dispatchers difficult to find addresses and sending them out to find them. 7 On Your Side watched as dispatcher Brooke Jackson tracked down one address hidden from the road. “I didn't see the numbers on the mailbox," Jackson said after finding the address. The exercises help dispatchers learn the lay of the land and learn visual cues that could help them guide first responders to the correct address. They’ve also gotten more training on asking good questions of callers who may know little of their location, like nearest cross street or if there are cars in the yard. Most important, Cherokee County unveiled the Smart 911 program. Click HERE to sign up. The program allows Cherokee County residents to provide detailed information about their home and the people inside. That information is not publicly available and dispatchers only see it after someone calls 911. In Burchfield’s case, the Blacksburg station was dispatched six minutes after the first 911 call. Firefighters found her son curled up on the floor. All three children are doing well. Posted on Jul 10, 2014 By Gordon Dill, Anchor / Reporter
Smart911 Will Now Help Get the Right First Responders to the Right Place Faster in Tangipahoa Parish.When a 911 call comes in, getting the right responders to the right place, in the quickest way, takes priority. But once crews arrive, key information including names, ages and medical conditions take time to collect while help should be underway. Next week, Tangipahoa Parish will roll out Smart911, a way for citizens to create a safety profile for their families so all questions are answered before first responders are even sent out. "The people are able to go to a website and download all their personal information. It’s a very secure website, it’s free of charge," said Tangipahoa 911 Director Dennis Darouse. Residents can put as much or as little information as they want, including pictures of the family and pets, home blueprints, car details and allergies. All of that can only be accessed with a 911 call from the registered numbers. It even has a text feature for the hearing impaired. Not only can first responders access the information from their units, but they can also get it on their cell phones. And if you go out of town and the place that you're at has Smart 911, they can access your information just as if you were home. Residents who know about it like it. "In an emergency situation, time is of the essence so make sure that the right people are coming and that they know what they're getting into when they get there," said Robby Miller. Business Owner Pat Murphy said, "They've got more information on my home and my business, where I might be located in the facility. I just feel more comfortable knowing that that info is available." The parish is hoping most of its residents get on board that way too. Lafourche, Terrebonne and Calcasieu parishes all use Smart 911. The website, www.smart911.com, will be open for registration to residents of Tangipahoa and St. Helena parishes on Monday.
Bridgeport emergency officials launched a new service for residents Wednesday with the goal of helping 9-1-1 officials respond to an emergency faster and potentially save more lives.Bridgeport residents will be able to create a safety profile online with information about themselves, their house, what medications they take and how many people live in the home. Bridgeport emergency officials launched a new service for residents Wednesday with the goal of helping 9-1-1 officials respond to an emergency faster and potentially save more lives. In order to use Smart911, residents simply visit the website and create a profile by adding their name, address, medications, and anything else they want emergency dispatchers to know. They will even have the option of adding pictures of their family members. The profile information will be linked to the person’s phone number. When a person calls 911, all the of data automatically appears on a screen, so first responders have background information on the person who is calling. Bridgeport officials say that the information entered online is safe and secure. The information will only appear on the dispatcher’s screen when the person dials 911. Smart911 representatives say Newtown is the only other Connecticut community to have this technology, but other local communities are considering it.
BRIDGEPORT, Conn. (WTNH) — The City of Bridgeport is now part of a national service called Smart 911 that gets important information about your family to emergency responders in a crisis. The Smart911 system can let first responders know all about you, your family, and your home, before there is an emergency. You go online and create a profile tied to your phone number, and yes, you can use a cellphone number. They ask you how many people are in your house, where their bedrooms are, what cars you have, even if you’ve got an emergency contact. “People can go online and register their information — name, address, pet information, allergies — anything they want us to know about when they call 911,” said Dorre Price, 911 Call Center Director. That way firefighters can find everybody in a fire, and EMTs know if you’re allergic to medication. You can even include photos of your family so if someone is missing and they put out an alert, authorities know who to look for right away. “You know, I’ve had to call 911. We all have,” Mayor Bill Finch, D-Bridgeport, said. “You’re not thinking about all that information. You’re focused on that immediate incident. That car accident, that incident in a park, that child who wasn’t on the school bus.” Go to Smart911.com and check on availability and create your profile. The profile only takes about 10 minutes.
The University Of Texas at Tyler Police Department Will Launch a Free Mobile Safety App for Students and the University Community Beginning This SummerThe University of Texas at Tyler Police Department will launch a free mobile safety app for students and the university community beginning this summer, Mike Medders, police chief, announced. The university purchased the app through RAVE Mobile Safety, a company that has worked in the public safety market for more than 10 years. With the Patriot Guardian Campus Safety app, users have convenient access – via iPhone and Android smart phones – to the campus police department and 911 call services. Users can make a panic call to the police or report a crime in progress/suspicious activity by voice call or text. They may also use the app as a virtual ‘guardian’ by creating a Personal Guardian Network. They can identify friends, roommates and family as ‘guardians’ along with the UT Tyler campus police. The app will alert the personal guardians and police if the user has not made it to their destination and deactivated the safety timer. “We wanted to provide our students and the campus community with a useful and secure mobile security app using the most current technology available,” Medders said. “They can conveniently and easily access the UT Tyler campus police from their phones, all while creating a virtual safety network of friends and family. Implementing this mobile application enhances our safety measures already put in place here on campus, as campus safety and security is our highest priority.” During a Guardian Timer Session, if the timer is not deactivated before it expires, campus police are automatically provided with the user’s profile to identify and check-in on the individual. An emergency call button also allows direct and immediate connection to campus police with GPS location and user profile information. Whenever students, faculty or staff connect with the department from their mobile phone, the app automatically delivers a complete caller profile – including current location, medical conditions, addresses, photo and other critical data. Users can provide as much or as little information as they choose on their profile, and the data is not shared with police until activation occurs – either by call, text or expired safety timer. “While we always advise the campus community to take personal responsibility for their safety utilizing good, common sense safety measures, we also encourage the community to take advantage of the safety and security services provided by UT Tyler, including the Patriot Guardian app,” Medders added. “We are very excited about this new addition to our overall safety plan and encourage every campus community member to take advantage of this service, which transforms your smart phone into a personal safety device.” Android and iPhone users with either a uttyler.edu or a patriots.uttyler.edu email may download the free RAVE Guardian app from their respective app store. After downloading, the app will appear on the phone as Patriot Guardian. Friends and family not affiliated with UT Tyler may also download the app in order to serve as a ‘personal guardian.’ For additional information about the Patriot Guardian app, visithttp://www.RAVEmobilesafety.com/RAVE-guardian/. For more information, call UT Tyler Police Cheif, Mike Medders, 903.566.7393.
Smart911 is now available to everyone in Barry County, giving people the opportunity to set up a profile with critical information needed in an emergency. When you call 9-1-1, you may be frantic and unable to recall specific information, but now you can set up a profile ahead of time, giving police and fire all of the information they need about your family and your home. To sign-up or learn more about Smart911, please visit: www.Smart911.com WSBT (6-11-14)
Smart911 is now available to everyone in Barry County, giving people the opportunity to set up a profile with critical information needed in an emergency. When you call 9-1-1, you may be frantic and unable to recall specific information, but now you can set up a profile ahead of time, giving police and fire all of the information they need about your family and your home. To sign-up or learn more about Smart911, please visit: www.Smart911.com WWMT CBS News
uttyler.edu or a patriots.uttyler.edu email may download the free RAVE Guardian app from their respective app store. After downloading, the app will appear on the phone as Patriot Guardian. Friends and family not affiliated with UT Tyler may also download the app in order to serve as a ‘personal guardian.’ Written By Jeremy Kyle Posted On June 10, 2014
A new service is improving the care citizens receive upon dialing 9-1-1 and is saving emergency responders critical time as well. Douglas Kennedy reports live in the Fox New York newsroom to educate the public about the life-saving service known as Smart911. Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Critical information such as family members, bedroom locations, utility shut off information, pet information, etc. At a time when seconds count, being able to provide 9-1-1 with all details that could impact response the second an emergency call is placed could be the difference between life and death. For more information and to sign up with Smart911, visit: www.smart911.com FOX News (5-15-14)
Public safety officials in Cherokee County unveiled Smart911, a service aimed to improve emergency response. The national service allows citizens to create a free Safety Profile for their household at www.Smart911.com. A Smart911 profile can include any information that first responders might need in the event of an emergency. When you call 9-1-1, your profile will immediately display to dispatchers saving critical seconds and minutes. To sign-up or learn more about Smart911, please visit: www.Smart911.com WSPA CBS News (5-14-14)
Important details in an emergency could be the difference between life and death. The Smart911 program allows you to give emergency officials personal details about your family ahead of time. When a 911 call comes in, those details are often hurried in the introduction. But what if the dispatcher and responding crews could instantly see things like pictures, prescriptions, medical histories and allergies? "It's everything you want to put in that you think a responder might need in an emergency. You can put in there what you want," said Duane Phillips, director of the Nashville Emergency Communications Center. For police officers, it can be a picture of a missing child before they even get to the address. For an EMT, it can be a blood type, a heart condition or a life-threatening allergy. For a firefighter, it can be locations of cutoff valves or the layout of the house. "When I started answering the questions on Smart 911, I noticed there were a lot of things I never would've thought about, like where are the bedrooms in your house," said Smart 911 user Lindsay Ferrier. "In a fire, a firefighter might not know to look in the bonus room for a child. But if they have the information ahead of time, that's where they're going to go." It can even save your life out of town. "If you had this profile, and you're traveling through Atlanta and you had an emergency, they will get the same information. If you're traveling in Memphis, they would not because they don't have the program yet," Phillips said. The program is free to participate in. For more information, visit: http://smart911.com. WSMV NBC News (5-14-14)
Following a major error in the 9-1-1 dispatch system that delayed responders from getting to a home engulfed in flames with a 3 year old trapped inside, public safety officials in Cherokee County are launching Smart911 - a tool aimed to improve the efficiency of emergency responders. The free service allows citizens to create a Safety Profile for your household, including any information that first responders might need to know in the event of an emergency. WSPA CBS News
Public safety officials in Cherokee County are working on ways to improve 911 service. Leaders unveiled Smart911 today. The free service lets you create a safety profile for your household. It can include any information that first responders might need to know in the event of an emergency. When you call 911, your profile will immediately display to dispatchers saving critical seconds and minutes. Information could include how many people live in the home and the location of bedrooms. EMS can be advised of allergies or specific medical conditions and police can have the photo of a missing child. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile. All information is optional and the citizen has the ability to choose what details they would like to include. Smart911 has been adopted in 33 states. The system is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call. Posted on May 9, 2014
Bartlesville has become only the second Oklahoma community to sign up for a unique 911 system that could be the difference between life and death. Smart911 allows residents to share important information with dispatchers. Dispatchers say every bit of information they can get makes a huge difference, now dispatchers in Bartlesville and Washington County have a new tool to protect residents. It's a typical busy day inside the Bartlesville 911 center. Dispatchers take calls from all over the city and Washington County. Larry Noblitt has been here for three decades. "We started with a plain typewriter and pieces of paper you filled out, and now we're up to computer aided dispatching," Noblitt said. The latest digital help comes in a system called Smart911. "The Smart911 program will make my job a lot easier, a whole lot easier," said Noblitt. Residents register with the system and fill out as much personal information as they want; garage door codes, types of vehicles, number of pets, medical conditions, anything. When you call from a registered number, that information pops up on a screen for dispatchers to read and pass on to emergency responders. Captain Jay Hastings with the Bartlesville Police, said, "By giving a name and home address it gives us a lot more to go on." Hastings said no one has access to the information until a 911 call is made to the Bartlesville 911 center. He said residents can list as much, or as little, information as they choose and it's strictly voluntary. The goal is to help dispatchers cut down the time it takes for police, fire, or medics to respond to an emergency, "In the middle of that emergency, and the middle of that 911 call, a lot of times people aren't thinking clearly. They're just trying to get somebody there to get help, so the dispatcher is relying completely on what they hear," Hastings said. Anyone can register on the Smart911 system; you don't have to live in Bartlesville of Washington County.
Jessamine County E-911 dispatcher Michael Sakowich was recently presented with a SmartSave Award from Smart911 for his efforts to aid a citizen in need by using information provided in the caller's Smart911 profile. Smart911 is a program designed to improve emergency response. Residents can visit the system's website and create a profile that will provide dispatchers with any pertinent information should a future emergency occur. Sakowich received a cell phone call from a Nicholasville resident who reported that someone was trying to break into her home. The audio on the call was very poor, and the resident was afraid to speak too loudly for fear that the intruder may hear. Using the Smart911 profile that became available upon receiving the call, Sakowich was able to dispatch police to the person's home address, using the resident's vehicle information to confirm that the police had arrived at the correct location. WTVQ ABC News Reports (5-8-14)
Public Safety Officials In The City Of Bartlesville Have Adopted A New Service Which Aims To Increase Their Efficiency When A Citizen Dials 9-1-1.Crews in the city will get access to information quicker and will be able to respond faster. “It's that step that’s trying to put us closer, and get us there as fast as we can and get there with as much information as possible,” said Lt. Kevin Ickleberry with Bartlesville police. It’s called Smart 911 and the amount of information you provide is up to you. On the site you can type out medical information, household information, and children’s names and even upload a photo of yourself to help emergency crews when they arrive at the scene. “Basically what Smart 911 gives to the citizen is the insurance that we have all the information we need to get to their house,” said Ickleberry. And if you find yourself in a situation where it puts you in danger to talk on the phone, you can now text. “The next generation of 911 is about texting. So once the citizen calls 911 they can begin a text conversation. If you're in a situation where you want to be quiet and not let the offender hear you, you can use this tool to communicate,” said Ickleberry. FOX23 was told the projected cost to the Bartlesville Police Department is $11,000 for the year. It's something they put aside the funds to pay. “We budgeted funds for this because we feel it's an asset to our citizens and if we can save one life than it’s well worth it,” said Icklberry. FOX23 was told 32 states are using this program, so if you were to travel or go on vacation they will have your information instantly in case of an emergency. Source: KOKI Fox News
Police are searching for a man who broke into an apartment and sexually assaulted a Lindenwood University student, whom lived about two miles from campus. Campus police immediately distributed a Rave Alert emergency notification to all students and staff members to inform everyone of the incident, along with providing safety tips and a description of the suspect.
The Calcasieu Parish Police Jury proclaimed Apr. 13-19 as "National Telecommunicator Week" in Calcasieu Parish. It's a week to say thanks to those like call-taker Amanda Cryer. "It's good to hear people say thanks," said Cryer. Cryer takes a lot of the more than 16,000 911 calls a month during her often 12 hour shifts. "I enjoy most that I get to help people and that we as a team get to make a difference," said Cryer. With National Telecommunicator Week recognizing all dispatchers, it also shows appreciation to Rhonda Guidry. "We have a job to do and we have our responsibilities, but it's never the same," said Guidry. "It's always something new and different to keep us on our toes." Richard Mcguire, Assistant Director of Calcasieu Parish Communications District said they receive more than 200,000 calls a year. "They're the calm voice on the phone that makes sure you get what you need during an emergency," said Mcguire. And now a week of gratitude is giving these call-takers more than just a voice on the other side of the line. 911 officials encourage the public to join a new program, Smart 911. The program allows people to safely pre load information about themselves into a system, which can help during an emergency.
The next time you call 911 in Vigo County, the person on the other end is going to be a bit smarter. "The top shows the number and the time and then you've got my name, any type of medical information, address where I live, the address where I work," Rob McMullen, Vigo County 911 Director said. Wednesday Vigo County central dispatch launched its new Smart 911 service. [Smart911] allows users to create an online safety profile that pops up whenever they call. Rob McMullen, Vigo County 911 Director, says the best profiles will included more than just the basics. "You can also put where your utility valves are located, the rooms where your children might be sleeping and the number of animals that you have," McMullen said. Creating a profile is quick, free, and simple. All you have to do is visit www.smart911.com, click sign up and then enter as much or little personal information. Details are kept private and secure. "The information is not housed in any of out databases here at dispatch it's not housed even in Indiana it's housed in a secure location that a lot of law enforcement agencies use," McMullen said. Glen Hall is the Chief Deputy of the Terre Haute Fire Department. He's confident the new system will help the department better serve residents. "The benefit for us is if we get an emergency call to an address we get a lot more information about what's at the address, such as how many people is at the address and specialty needs in the home," Hall said. And could be the difference between life and death. "If we have a fire in one of the residences that has this we know how many people are there so when we get there we can start getting head counts at that time if there's someone that's not accounted for we have a better idea of where they're located," Hall said. Source: WTWO NBC News
Lolo Creek Complex Leaves Danger of Flooding; Emergency Officials Urge Residents to Prepare by Signing Up for Smart911On Tuesday, the Missoula County Sheriff’s Office and officials from the Missoula Rural Fire District went door to door along Highway 12, visiting with residents to alert them to the flood danger created by the Lolo Creek Complex fire of 2013. Experts say steep, charred landscapes may not be able to handle intense bursts of rain and runoff. "What we've seen happen is we get thunderstorms in the summer with high-intensity, short-duration rains. It doesn't have to be a lot of rain, about a quarter of an inch, a half an inch of rain. We get these large debris flows bringing boulders and trees and lots of water with it," said Ray Nickless of the National Weather Service. Officials say the areas dealing with the highest risk are homes at the base of Anderson, Westerman and Chickaman gulches, as well as along Camp Creek Road and south of Highway 12 near Bear Creek. However, emergency officials want all residents living along the Highway 12 corridor to stay aware. "Most of those people have been there for some time and recognize the danger and recognize the potential. But having the experts and scientists there with the NOAA talk to them about what the specific hazards are and how quickly that can come up on them, I think, was very beneficial," said David Conway of the Missoula County Sheriff's Office. Officials are spreading safety tips, like packing a quick-exit emergency bag, arranging for the transfer of livestock and creating a Smart911 profile. Smart911 provides emergency responders with extra information about yourself and your home. Source: KECI NBC News
The life-saving technology known as Smart911 is now available in Crawford County, MI. Residents and travelers can now sign up and create a Safety Profile at www.smart911.com. By registering, citizens can provide valuable information to Crawford County 9-1-1 before an emergency strikes. Information in a Safety Profile is completely private and is only viewable to dispatchers and first responders when 9-1-1 is dialed from a phone linked to the citizen's profile. WPBN 7&4 News (4-12-14)
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