Because Every Second Counts in an Emergency, Ottawa County Is Rolling Out a New Service Aimed to Reduce Response Times and Improve the Communication Between 9-1-1 Dispatchers and Callers.View
Ottawa County Central Dispatch Center is adding a New Service that Allows Citizens to create a 'Safety Profile' Filled with any Information they want 9-1-1 Responders to Have in the Event of an Emergency.View
DeKalb County Public Safety officials are encouraging residents to create their “Smart911” profiles to help provide more effective emergency response to calls.View
Medford Becomes the First City in Massachusetts to Improve the Quality and Timing of Response to Emergencies with Smart911.View
The Rave Guardian Campus Safety App is now available to University of Louisiana at Lafayette community, allowing users to create a virtual safety net of friends, family and University Police.View
Giving the right location in the case of a fire can make all the difference when it comes to saving lives. However, as many Arkansans say goodbye to landlines for good, the transition to cellphones is increasing confusion in 9-1-1 dispatch centers.View
Smartphone app known as the 'Rave Guardian Campus Safety App' will enable users to create a virtual safety net of friends, family and University Police at the University of Louisiana at Lafayette.View
The Henderson County Sheriff's Office is urging all residents to register for the public safety service, Smart911 to prepare for winter storm.View
Pittsburg State University turns to Rave Alert in an effort to enhance the level safety on campus and better protect the school community.View
Minutes after the fatal shooting at Purdue University, more than 50,000 people received a Rave Alert emergency text notification, thus keeping the campus community safe and informed throughout the incident.View
In honor of Amber Alert Awareness Day, public safety officials in Dubuque, IA are reminding citizens to sign up for Smart911.View
In honor of Amber Alert Awareness Day, public safety officials in Lexington, KY are reminding citizens to sign up for Smart911.View
In honor of Amber Alert Awareness Day, public safety officials in Houston, TX are reminding citizens to sign up for Smart911.View
Officials in Lexington, KY honored Amber Alert Awareness Day by encouraging families to create a Safety Profile on Smart911 in the event a child should go missing.View
Jonesboro, AR 9-1-1 Director Jeff Presley discusses nationwide public safety service Smart911 and the life-saving benefits it can offer to citizens, free of charge.View
In an emergency when seconds count, immediately providing 9-1-1 call takers with critical information will speed the arrival of first responders and ultimately save lives.View
Public Safety officials in Dubuque County have announced that Smart911 is now available for all residents, the first of its kind in the state of Iowa.View
In Dubuque County, citizens can now help 9-1-1 safety officials better respond to emergencies thanks to the new Smart911 technology.View
Dubuque County is first in Iowa to adopt the new Smart911 technology, which is designed to give call takers and first responders more information about 9-1-1 callers during emergency situations.View
9-1-1 Dispatcher Uses Smart911 to Rescue Woman Stranded in a Snow Storm in Lawrenceburg, KY.During the first week of March, the Winter weather crippled Kentucky and stranded people all across the state. An Anderson County woman even had to be saved from the side of the highway. Luckily, the dispatcher that came to the rescue used a special 9-1-1 system. No one ever expects to call 9-1-1, however this week one woman proved planning for the unexpected can be lifesaving. "We were able to send help to her, where normally we wouldn't have been able to," said Todd Sparrow. Sparrow is a 9-1-1 dispatcher in Lawrenceburg, KY. On Monday he answered the woman's call for help. She was stranded on the side of a highway, in the cold, surrounded by snow and ice. To make matters worse, the cell service was so bad that Sparrow couldn't hear her. "It's very frustrating and there's a helpless feeling because there is somebody that needs help and we don't know how to respond to them," said Sparrow. However, this time they could. Although dispatchers didn't know any information about the emergency, the woman's Smart911 profile appeared when she called. Dispatchers were then able to ping her cell phone and figured out her exact location on the Bluegrass Parkway. After that, dispatchers used the system to text the woman and find out her emergency. "She was able to text back that she had problems with her vehicle during the snow storm," said Sparrow. After that, emergency crews were able to make a successful rescue. The problem is most people aren't as prepared. "That’s the big thing is getting people to sign up," said Sparrow. So, what exactly does signing up mean? LEX 18 News crews went to Smart911.com and tried it out. In only a few minutes our crews were able to give as little or much information as they wanted. "Whatever is provided for us helps makes a better response for emergency responders," said Sparrow. They can take addresses, phone numbers, medications and even pet's information. Now emergency officials are asking people to takes some time and give those who help you, a hand. "The five minutes could save your life or the life of somebody you care about," said Sparrow. Signing up for Smart911 is free and it works across the country, regardless of where you sign up. Source: Lex18.com
In an emergency, every second counts. A new program being rolled out in Ottawa County and the city of Holland aims to reduce response times and improve the communication between 911 dispatchers and callers. Smart911 gives dispatchers access a national secure database of additional information to help the caller in need. Once a user logs on to www.smart911.com to register their cell phone or land line number, they can also include vital information, such as the number of people and pets in their household, where bedrooms are located, directions to their home, and medical histories. “You can put your doctor’s information, you can put in emergency contact information, any medications that you’re taking. If there are bed-bound people we need to know that,” explained Tim Smith, Ottawa County Central Dispatch executive director. “The more information we know about what’s going on at that residence, we can respond that much more prepared … In our business, for dispatchers and first responders, seconds mean lives.” All information is kept private and only accessed in the event of an emergency. The service is free. Smart911 is currently being used in more than 30 states and four other Michigan counties, including Ionia and Van Buren counties. Posted on March 3, 2014 WXMI Fox 17 News
Ottawa county central dispatch center is adding a new service that allows citizens to create a 'Safety Profile' filled with any information they want 9-1-1 responders to have in the event of an emergency. The information becomes immediately available to dispatchers, whenever a citizen with a profile dials 911 on a phone associated with their profile. Ottawa County Dispatch says it has 10,000 hang up calls or open line calls every year, and officials expect this to help in many of those situations. "In a case where a citizen with a medical issue calls 9-1-1 but cannot speak or suddenly becomes unconscious and the call is dropped, we're going to know they've got medical issues and our first responders can be prepared before they arrive at the scene," says Tim Smith, Executive Director of Ottawa County Central Dispatch. Officials say your private information is secure and it will only be on the screen for 45 minutes after you make the call to 9-1-1. Citizens can sign up for the service by visiting www.Smart911.com. Posted on March 3, 2014 WZZM 13 News
Ottawa County, MI has implemented Smart911, a new program aimed at delivering more information to dispatchers about 9-1-1 callers to reduce response time and ultimately save lives. Residents can now sign up for Smart911 online and provide information about themselves and their homes as they want dispatchers to have. For example, residents can specify whether there are children in the home, allergies, medical conditions, pets, and even where bedrooms are in a home. Users can also add photos of family members that authorities will be able to access and send out quickly in the event someone goes missing. The information residents post on a Smart911 account will be available to dispatchers only if the registered phone number calls 911. “When we are responding to a scene, the more information we can have, the better,” Ottawa County Undersheriff Greg Steigenga said. Van Buren and Ionia Counties also use Smart911. Published: Monday, March 3, 2014 Source: WOOD-TV 8 News
The Atlanta Police Department has unveiled a system it says will greatly improve the ability of first responders to help people who need help from police, fire and emergency services. City officials say the new Smart911 and the Everbridge emergency and incident notification system will allow 911 call takers and dispatchers to gather information on citizens that will help first responders and allow them to deliver public safety alerts. Smart911 allows citizens to provide the department with a household safety profile that provides dispatchers with information to help understand a situation. People can provide such information as household member names, ages and photos, disabilities and medications needed. Anyone in Atlanta can create a free profile by visiting www.smart911.com. Article Source: Good Day Atlanta - WAGA (FOX News)
Smart911 allows you to create a personal profile for you and family giving first responders a better idea of what they're dealing with when they arrive on the scene. The private information provided can be vital to 911 prior to an emergency, enabling responders to act more quickly and precisely during a crisis. Smart911 is a growing national service, so once you create a safety profile it's good anywhere in the country where smart911 service is offered. Deputy Chief Cedrick Alexander said you only have to list as much info. as you feel comfortable giving. "What we know it's going to give us right now is enhanced that service. And it's going to really be worth the effort," said Alexander. The vital information like how many people live in your home, and the location of the bedrooms, along with details about allergies or other medical conditions can speak for you just in case you can't. "We know we're going to see calls where someone is going to call and they may pass out or lose contuses before we get there," said Alexander. In Georgia, smart911 is already available in several municipalities like Atlanta, Dunwoody, Sandy Springs and Johns Creek. It provides an additional benefit for any citizens who may live in one location but work in another. When a citizen makes an emergency call, their safety profile is automatically displayed to the 911 call taker. Responders can be aware of many details they would not have known previously. Posted: Feb 27, 2014 Written By: Veronica Griffin, CBS Atlanta
DeKalb County has launched a new service that will allow citizens to create a Safety Profile which first responders can use to quickly gather details about the 9-1-1 caller during an emergency. County police spokeswoman Mekka Parish says Smart911 is a national public safety service that gives users the chance to provide and store their vital details before an emergency. Officials say the program could help emergency responders know how many people live in a building when they're responding to a fire, or alert EMS worker to potential allergies and medical conditions. Article Source: The Atlanta Journal Constitution
Medford Becomes the First City in Massachusetts to Improve the Quality and Timing of Response to Emergencies with Smart911Calling 9-1-1 is meant to get you quick action in an emergency. One Massachusetts community is upping the response-level with a new program called "Smart911." Medford Mayor Michael McGlynn joins NECN to discuss the city's recent implementation of the new service. People can now go to smart911.com and set up their own forms with personalized information, such and medications and allergens. If people call 9-1-1 in another community that also uses the system, that information will be immediately accessible, providing better emergency response.
The Rave Guardian Campus Safety App is now available to University of Louisiana at Lafayette community, allowing users to create a virtual safety net of friends, family and University Police.There’s a new smart phone app on the University of Louisiana at Lafayette campus, available just in time for Mardi Gras. UL’s Student Government Association bought a customized version of the Rave Guardian Campus Safety App that allows users to create a virtual safety net of friends, family and University Police. “We wanted to make sure students feel safer on campus,” SGA President David Neef said. “The idea of having a guardian helps with this.” The app is now available at no cost to all UL students and faculty members through the iPhone App Store. It will soon be available on Android phones. SGA is paying $5,000 per year for the app through self-assessed student fees, Neef said. The university has a three-year contract with Rave Mobile Safety, the same company that provides UL’s emergency notification system. A user can download the Web-based app onto his or her smart phone and create a profile that includes pertinent personal information, such as name, address and medical conditions. The user can also create a list of guardians who would be notified in certain circumstances. “It’s a virtual escort,” said UL Police Capt. Charles Gisclair. “It’s like walking with somebody who’s not really there.” Although the user’s guardian must also have the app on his or her smart phone, a generic, free version of the app is available to anyone, not just those with a university email address. Students and faculty members can use the app to record information about their whereabouts when traveling alone on or off campus. If a user expects to be home by a certain time but does not deactivate a timer by that time, the app will automatically notify the designated guardian. The guardian would be able to call the user to be sure he or she is OK. If the user cannot be reached, the app enables the guardian to immediately notify UL police. Once the UL Police dispatcher receives the notification, police can access the user’s information, and the app will ping the phone to show police where it is located. The GPS information is updated every three minutes in the event of an emergency, so police can continue to track down the smart phone even if the user is not stationary. The app is being introduced in part to fulfill UL President Joseph Savoie’s vision for protecting students even when they are off campus, according to Gisclair. Students who are outside the campus, the city or even the state can use the app to ensure that somebody knows where they are and if something is not right. “Be it male or female, students are out late in the evening on campus for several reasons,” Gisclair said. “But if they’re alone, this gives them somebody to watch over them.” Gisclair said he did not expect to require additional staffing as a result of the app, and he said false notifications are rare with other universities who already have the app because of two warnings sent to the app user before a guardian or police are notified. A panic button is available on the app for the user who finds himself or herself in a dangerous situation. The app also provides a feature where a user can anonymously report anything suspicious as part of the university’s See Something, Say Something program. Police are able to correspond with the user to find out more information. “When you think about our department, we have approximately 40 officers,” Gisclair said. “So you’re looking at 80 eyes versus the eyes of everybody on campus.” Article & Video by: Megan Wyatt, The Advertiser Posted on: February 27th, 2014
Giving the right location in the case of a fire can make all the difference when it comes to saving lives. However, as many Arkansans say goodbye to landlines for good, the transition to cellphones is increasing confusion in 9-1-1 dispatch centers. The problems with miscommunication can be as simple as what county the emergency is located. Volunteer firefighter, Bill Tripp said confusion on the fire front can happen when a cell phone makes the call. "There's no real good way of locating a cell phone. It might be on a county road or in the middle of a pasture," said Tripp, "There's a county road 739 in Greene County as well as a 739 in Craighead County, and that's where the confusion comes from." E911 Director, Jeff Presley said there's a website called Smart911 that can effectively and accurately make all the difference. "If you add information in [Smart911] about your home and directions, it can save your life," said Presley. It's a simple, private and free way of using your cell phone, that will make sure the closest fire department and medical personnel arrive at the right location. "To ensure you get a proper response, build that Smart911 profile with family information and medical information," said Presley. Emergency officials said if you live in the country, think about signing up for Smart911. It's a free service that gives emergency personnel the information they need in order to send help to the correct location. Source: KAIT 8 News
Smartphone app known as the 'Rave Guardian Campus Safety App' will enable users to create a virtual safety net of friends, family and University Police at the University of Louisiana at Lafayette. Rave Guardian, created by Rave Mobile Safety, transforms mobile phones on your campus into personal safety devices. Whenever students, faculty, or staff at UL Lafayette connect with campus safety from their mobile phone, the Guardian App automatically delivers a complete caller profile -- including current location, medical conditions, course schedule, addresses, campus ID photo and other critical data.
The Henderson County Sheriff's Office is urging all residents to register for the public safety service, Smart911 to prepare for winter storm. Smart911 allows citizens to create a free, secure safety profile online that contains important information about their household. When dialing 9-1-1, their profile is displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location. Citizen can give valuable information about themselves, their family members, their home and their pets. This information helps officials plan for and respond to weather related incident or other emergency. To sign-up or learn more about Smart911, please visit: www.Smart911.com WSPA News Reports (2-11-14)
PITTSBURG, KS.--- Shots fired were reported at Oklahoma University earlier today. No one was hurt, but how would local universities handle the same situation? Pittsburg State University has a number of high tech ways to get a hold of students in a moment’s notice. The main goal in any emergency is to get the information out as quickly as possible. An emergency situation can happen at any time, anywhere. At Pitt State, one student says he would feel safe if an emergency arose. "I know we have great campus police, and we have the emergency towers. So I know if I ever see myself in a situation, I can get help pretty fast," said Djuan Thomas, PSU Junior. PSU upgraded its emergency notification system last year. The new system, called "Rave," sends alerts to students and faculty in multiple ways. "E-mail, text alerts, has an outdoor voice notification system that's campus wide. Also, it includes a desktop computer alert system that will actually put an alert on a computer desktop," said Mike McCracken, PSU Director of Police. An emergency that affects the campus also affects the entire community. "The best way for them to follow any kind of an emergency would be through our website, or they can follow our social media venues to get information that way," said McCracken. The goal of the emergency notification system is simple, get information out as quickly as possible. "For your personal safety, you want to know if there is a threat near you as well. But also, if you are not near that threat, you can also let your friends know, 'hey, don't go to that side of campus," said Thomas. To any students who may be wondering how they can get the campus alerts in case of an emergency, you were automatically added in the system when you enrolled at the school.
WEST LAFAYETTE, Ind. - A man was killed and one person was taken into custody after a shooting at the Purdue University campus around noon Tuesday. Campus officials said the shooting occurred in the school's Electrical Engineering building on the northeast side of campus. Officials said four to five shots were fired. The suspect was later identified as 23-year-old Cody Cousins. Police said they believe Cousins knew the victim, identified as 21-year-old Andrew Boldt of Wisconsin. Police said Boldt was a senior and teaching assistant. Cousins was booked in the Tippecanoe County Jail on a preliminary charge of murder. He was being held without bond. Authorities issued a search warrant to search Cousins' residence in the 300 block of West Stadium Avenue. Police said they had previous contact with him while he was a student prior to the shooting. Purdue University Police Department Chief John Cox said the shooting was not a typical active shooting incident -- the victim was specifically targeted. Authorities did not comment on a motive. The university sent a Rave Alert text notification instructing people to shelter in place shortly after the shooting. "When the [Rave Alert] text message first went out, it was chaotic," said Chris Adam, a Purdue employee who used to work at RTV6. "People were crying and upset." The shelter in place order was lifted about 1:30 p.m., though the Electrical Engineering building stayed closed. Rachel Casey, a freshman at Purdue and sister of RTV6 traffic reporter Lauren Casey, said she was relieved when the all-clear was issued. "It just feels good knowing that they have a solid emergency response strategy that will keep us safe and informed when we need it most. I can rest easy now knowing they've got things under control," she said. Purdue President Mitch Daniels was not on campus and is currently in Colombia, university officials said. He was said to be stunned and saddened. Gov. Mike Pence issued a statement on the shooting. "Today’s shooting at Purdue University is a tragedy, and our heartfelt condolences go out to the family of the victim and to everyone in the Purdue community," the statement read. "I commend the professionalism of the West Lafayette Police Department in apprehending the suspect and bringing the situation to a swift conclusion. The Indiana State Police are on the scene and will continue to assist local law enforcement with the ongoing investigation." The university on Tuesday afternoon canceled classes for the rest of the day and for Wednesday, and an 8 p.m. candlelight vigil was held Tuesday between Hovde Hall and the Engineering Fountain. Daniels delivered the following statement during the vigil: "Violent crime, whenever and wherever it occurs, shocks our conscience and incites our rage. When it happens in our home, to a family member -- and as a Boilermaker Andrew Boldt was family to us -- those emotions are more powerful still. Our prayers tonight are with Andrew and with his parents, who have suffered a loss beyond calculation or consolation. In our grief, we pause to thank this event's organizers, but equally each person in attendance. Through your caring witness, you are demonstrating your love for the Boldts, and for each other in the very special community we call 'Boilermakers.'" The university said students were being offered counseling services.
A child going missing is every parent's worst nightmare. In honor of Amber Alert Awareness Day, public safety officials in Dubuque, IA are reminding citizens to sign up for Smart911. By creating a Smart911 Safety Profile, parents are able to share details about their child, such as a photo, physical description or medical history. Should the parent ever have to call 9-1-1 to report their child's disappearance, the information in the profile will be made immediately available to 9-1-1 call takers and first responders. When time is of the essence, Smart911 could make all the difference. To sign-up or learn more about Smart911, go to: www.Smart911.com KCRG News Reports
A child going missing is every parent's worst nightmare. In honor of Amber Alert Awareness Day, public safety officials in Lexington, KY are reminding citizens to sign up for Smart911. By creating a Smart911 Safety Profile, parents are able to share details about their child, such as a photo, physical description or medical history. Should the parent ever have to call 9-1-1 to report their child's disappearance, the information in the profile will be made immediately available to 9-1-1 call takers and first responders. When time is of the essence, Smart911 could make all the difference. To sign-up or learn more about Smart911, go to: www.Smart911.com WLEX News Reports
A child going missing is every parent's worst nightmare. In honor of Amber Alert Awareness Day, public safety officials in Houston, TX are reminding citizens to sign up for Smart911. By creating a Smart911 Safety Profile, parents are able to share details about their child, such as a photo, physical description or medical history. Should the parent ever have to call 9-1-1 to report their child's disappearance, the information in the profile will be made immediately available to 9-1-1 call takers and first responders. When time is of the essence, Smart911 could make all the difference. To sign-up or learn more about Smart911, go to: www.Smart911.com KLTV News Reports
January 13 is Amber Alert Awareness Day, as it marks the 18th anniversary of the kidnapping of Amber Hagerman, who was found murdered. Smart911 helps cut down the time it would normally take to send information about a missing child, by letting people create a free online Safety Profile with any information they want responders to have in case of an emergency. When a call is made to 911, the Safety Profile appears to dispatch, allowing them to send the appropriate response teams to the right location with accurate information. If a family with a Safety Profile dials 911 in one of Kentucky's areas with the Smart911 service, their child's photo and description will be available immediately and can be forwarded to officers in the field, launching a search in seconds or minutes, rather than hours. The Smart911 service is currently available in Frankfort and Lawrenceburg, as well as Fayette, Jessamine, Muhlenberg, and Daviess Counties. To sign-up or learn more about Smart911, visit: www.Smart911.com Source: WTVQ.com
In honor of Amber Alert Awareness Day, Smart911 is encouraging parents to create a Safety Profile for their household which can include current photos, physical descriptions and the medical history of their children. To sign-up or learn more about Smart911, go to: www.Smart911.com
In an emergency when seconds count, immediately providing 9-1-1 call takers with critical information will speed the arrival of first responders and ultimately save lives.
When there's an emergency those answering the 911 calls say the more information, the better. As of this week Dubuque County is the first county in Iowa to adopt a new service that's expected to help with that. It's all up to residents to participate.
In an emergency situation seconds count and for dispatchers, police, and paramedics to know certain little details about a family it can make a big difference.
On Monday, Smart911 went live for Dubuque County. It is a free service where area residents who want to participate can create a free household profile online. They can input things like how many people live in a home, where the bedrooms are, medical conditions, emergency contact information, even pet information. All of that is secure and connected to whatever phone number the user wants. That information would only pop up for the dispatcher to see if someone dials 9-1-1 from that line. Or first responders in the field can access it only if they're given a special ticket number.
"A lot of times if we get a hang up call or calls and doesn't talk we don't know how to treat that if we get that information that says they have a cardiac history or are hearing impaired or other signs that this is a legit call we get an ambulance going right away," said Mark Murphy, Dubuque Emergency Communications Manager.
No one is forced to sign up if you're worried about privacy. Those in Dubuque County who start a Smart911 profile will need to update it every six months so first responders have recent information if there's an emergency. Officials say other counties have expressed interest in starting this service as well.
Forfeiture funds from the drug task force are being used to pay for the first year of the software. Then the annual cost of $14,000 will be split between the Dubuque Police, Sheriff's department and other law enforcement agencies in the county. Officials say it's budgeted and won't affect fees for the public.
Visit www.smart911.com for more information.
Posted on: December 5, 2013
Written By: Bailey Deitz
Public Safety officials in Dubuque County have announced that Smart911 is now available for all residents, the first of its kind in the state of Iowa. The service is free, secure and has the potential to save lives by immediately providing 9-1-1 call takers and first responders with critical information in emergencies. Dubuque County officials are encouraging all citizens to log-on to Smart911.com and create a Safety Profile. To sign-up or learn more about Smart911, please visit: www.Smart911.com (KCCI News Reports)
In Dubuque County, citizens can now help 9-1-1 safety officials better respond to emergencies thanks to the new Smart911 technology - the first of its kind in the state of Iowa. Dubuque County dispatch is urging all citizens to log on to Smart911.com and create a Safety Profile, which can include any information the individual may want 911 officials to have during an emergency. Information such as medical information, photos of your children and pets, even the layout of your home indicating where all of the bedrooms and emergency exits are located. To sign-up or learn more about Smart911, please visit: www.Smart911.com (WOI ABC + KWWL NBC News Reports)
Dubuque County is first in Iowa to adopt the new Smart911 technology, which is designed to give call takers and first responders more information about 9-1-1 callers during emergency situations.DUBUQUE, Iowa - Law officers in Dubuque County say they need to know people's private and personal information. They say that will save time during an emergency situation. But giving out those details is not something everyone is comfortable doing. The county is asking for information as part of the new Smart-911 program. It's the first of its kind in Iowa. Dubuque County dispatch is asking people to make a profile online at www.smart911.com. People can fill out helpful information that will pop-up on a dispatcher's computer during a 911 call. Inside an ambulance, Medical Officer Tim Griebel depends on a lot of tools. He says his newest tool is something that's usually hard to come by. Information. Griebel said, "We use that as another tool in the toolbox to help treat a patient for whatever condition it may be." That's a tool some residents don't necessarily want to lend out. "We don't want people to be afraid to give us that information, because that's something that's only used by us. It's not general public information," said Griebel. People living in Dubuque County can create a free, online profile through a private, third party company. Dubuque 911 Center Manager Mark Murphy said, "They can put in medical conditions. They can include children's names and where they are located in the house. They can add a picture of their house if they want. " Murphy says the only way officers and dispatchers gain access to someone's profile is if a registered user calls 911. "We only get the information up for 45 minutes, after the 911 call and then it goes away," said Murphy. First responders say knowing what they're walking into before arriving on scene saves time and will likely save lives. "I hope everybody uses it. It's a great thing," said Murphy. "It can give us lots of possibilities, whether it's fire or medical or police situations." Dubuque County residents can create their own profile by visiting : www.smart911.com To sign-up or learn more about Smart911, please visit: www.Smart911.com KCRG - ABC News Reports
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